I believe the crash report dialog which follows a crash is only operating at the OS level, not the application level, so nothing would be sent to FM Inc via that process.
reply to Q1: the dialog allows comments.
You are most certainly correct that the dialog that we see when FileMaker crashes is implement on the OS level.
I just got sent a screen shot of a 14.0.2 on 10.10.5 crash (yes they will upgrade to 14.0.3) and can see that the dialog does implement comments.
As to the whether the crash report is sent from Apple to FMI (a wholly owned subsidiary), the answer is maybe yes, maybe no. This is a question best answered by FMI as they would know for certain.
Some software vendors implement their own ability to gather crash reports.
This was an interesting read: Technical Note TN2123: CrashReporter
...and this: Daring Fireball: Smart Crash Reports
I received your email. Thank you.
According to Development, the crash reports eventually make their way from Apple to FileMaker. However, the crash reports do not show from which customer, nor does it provide information about what the customer was doing to cause the crash. That is, printing, changing layouts, scrolling, etc.
Thanks for getting back on this.
That the Crash Reports are sent from Apple to FMI is good news. I wonder how many people know this? I am sure this would be useful news to many, and if the community were informed, would help FMI get more data points to work from. More people would enter Comments and click the "Send to Apple" button...if they knew the report was going to the awesome team at FMI.
As someone who has written my fair share of bugs, I like to make it as easy as possible for people to tell me when my human side is showing! More bug reports > easier to track down and fix > fewer bugs > fewer reports!
The good/bad news is that I just had a crash on 14.0.2 (yes, I will be updating to 14.0.3 after the NYFMP.org meeting this evening)
The Crash Report dialog has the ability to enter "Comments". Here is what I entered:
<my email address>
was converting a folder of 71 .fmp files to FM 14/.fmp12
Clicked “Sent to Apple” button at 2015-10-15_15-49-00
I entered a time stamp, which together with my email address makes up a kind of UUID and meets the criteria in your post.
Perhaps you could use my Crash Report to quantify how long it is before the reports "eventually' make it to FMI. I would be interested in how long it takes for the information to flow across the wires/fibers.
Please send the crash report to BOTH FileMaker and Apple, since the problem could be either FileMaker or Apple. There will be some delay before receiving the report from Apple, so sending the report directly to FileMaker will give us information immediately and we can ask what you were doing and possibly getting a sample solution that reproduces the problem.
We are making progress...
How long does it take FMI to receive the Crash Reports from Apple? Is it:
A few minutes?
A few hours?
A few days?
A few weeks?
Thanks for continuing the conversation.
Probably a few weeks. Generally, we request the crash reports on a monthly basis.