4 Replies Latest reply on Oct 20, 2015 6:44 AM by TorstenBernhard

    FSM 14.0.3 for OS X updater issue

    TorstenBernhard

      Trying to update FMS 14.0.2 to 14.0.3 on OS X 10.10.5 (running on a 2012 Mac Mini Server with 16 G RAM)

       

      The update to 14.0.2 went smooth. 14.0.3 always gets stuck at the same point. Databases have been closed and FMS server has been stopped in accordance with the update process described on the FMI update page. No more FMS instances can be found in Activity Monitor. However, the update gets stuck early in the process, stating "Items remaining to be installed: 26". It was 27 items at the beginning. CPU activity of the updater remains at 0%.

       

      I have attached a screenshot of the FMS updater processes, as shown in Activity Monitor. Apparently the update process is put to sleep for a reason I don't know. Has anyone experienced the same and found a way to make it work?

       

      Thanks, regards

      Torsten

        • 1. Re: FSM 14.0.3 for OS X updater issue
          Markus Schneider

          sounds strange.. Are there any 3.party apps involved (Firewall, blockers, TimeMachine, Indexing..)?

           

          we've had problems using the updater under Windows - there, using the full instllaller from the website where we got the original download helped

           

          an updater should do just one thing: Updating -  without one single issue... We've had some troubles in the past, and reading one single posting from a problematic run will people having to hesitate )-:

          • 2. Re: FSM 14.0.3 for OS X updater issue
            TSGal

            TorstenBernhard:

             

            Thank you for your post.

             

            It is possible the update did not install properly.  Therefore, I highly recommend contacting our Technical Support department as they can walk you through the installation.  Since this is an installation issue, you will not be charged.  If you are in North America, call toll-free 800-325-2747.  If you are outside of North America, contact the FileMaker office nearest you.

             

            TSGal

            FileMaker, Inc.

            • 3. Re: FSM 14.0.3 for OS X updater issue
              Markus Schneider

              the phone number from Switzerland is 043 55 79 035, a local number, will call the german supporters in the UK

               

              as mentioned a couple of times in Hamburg (FileMaker Konferenz), the support team is really great - and it could really be that something is wrong with the updater (btw. the support from the TSStuff here is also superbe!)

              • 4. Re: FSM 14.0.3 for OS X updater issue
                TorstenBernhard

                Thank you TSGal and Markus for advise. Got in touch with Tech Support.

                 

                That's how I managed to install FMS 14.0.3 (following Tech Support's advise):

                 

                - Close databases and shut down existing FMS server installation

                - Make copies of databases

                - Erase installation of FSM 14.0.2 by using the "delete installation"  option of the installer file

                - Use a full installer (the updater won't do) of FMS 14.0.3

                - Start installation and select http port 8080 and https port 4443 since 80 and 443 were already in use.

                - Copie databases back in appropriate server folder