8 Replies Latest reply on Oct 21, 2015 9:58 AM by alice07

    Program hangs sending mail using mail client

    alice07

      Product and version FileMaker Pro Advanced14.0.3

      OS and version: W8.1 / W10


      Description


      When I send mail using client mail (outlook 32 bit), if I save (and do not send mail immediately), often program hangs

        • 1. Re: Program hangs sending mail using mail client
          Fred(CH)

          Is FileMaker Pro 14.0.3 installed also a 32-bit version ?

          • 2. Re: Program hangs sending mail using mail client
            alice07

            Yes, sorry, missed this information

            FM Pro Advanced is 32 bit version.

            Normally mail are ok (had troubles with 14.01).

            Issues only happens sometimes when I save instead of sending

            • 3. Re: Program hangs sending mail using mail client
              Fred(CH)

              Sorry i misred you first post : are you meaning that the choice you maid in outlook app is crashing FileMaker or Outlook ?

              • 4. Re: Program hangs sending mail using mail client
                alice07

                correct !

                 

                I think return message form mail client is missing or sometimes misred by FM

                • 5. Re: Program hangs sending mail using mail client
                  Fred(CH)

                  And finally, FileMaker is crashing or Outlook is crashing ?

                  • 6. Re: Program hangs sending mail using mail client
                    alice07

                    only FM is crashing

                    Outlook is running and mail is correctly in draft folder

                    • 7. Re: Program hangs sending mail using mail client
                      TSGal

                      alice07:

                       

                      Thank you for your posts.

                       

                      What script step(s) follow the Send Mail step?

                       

                      You mention that this "only happens sometimes when I save instead of sending".  Is that 10% of the time?  50%?

                       

                      What actions were you doing prior to the crash?

                       

                      Is this a hosted file or a local file?

                       

                      Does this occur when using FileMaker Pro for some time?  When using the solution after "x" amount of time?  I'm trying to determine if this is memory related.

                       

                      Is the script called from a specific layout or multiple layouts?  If multiple layouts, do you notice if a specific layout causes the crash more than another layout?

                       

                      Any other information you can provide may be helpful.

                       

                      TSGal

                      FileMaker, Inc.

                      • 8. Re: Program hangs sending mail using mail client
                        alice07

                        Hi,

                         

                        thanks for your answer.

                        clarifications required are not easy since the issue is aleatory

                         

                        What script step(s) follow the Send Mail step?

                         

                        - A number of script and instructions follow send mail, because records are marked as sent, then action is logged, then user is taken to previous screen to continue normal work

                         

                        You mention that this "only happens sometimes when I save instead of sending".  Is that 10% of the time?  50%?

                         

                        - I would say 20%

                         

                        What actions were you doing prior to the crash?

                         

                        - normally program export a document and compile mail fields variable

                         

                        Is this a hosted file or a local file?

                         

                        - it is a local desktop file

                         

                        Does this occur when using FileMaker Pro for some time?  When using the solution after "x" amount of time?  I'm trying to determine if this is memory related.

                         

                        - I would say it is not time related. Program normally is open the whole day and issue can occur never to 2/3 times

                         

                        Is the script called from a specific layout or multiple layouts?  If multiple layouts, do you notice if a specific layout causes the crash more than another layout?

                         

                        - Sending script is always launched from same specific layout

                         

                        Any other information you can provide may be helpful.

                         

                        I told people to try to notice any additional information. I will provide as available.

                         

                        Many thanks,

                        Paolo