I note there are many FM CRM products available.
I have not attempted to build a full function CRM yet.
My experience is that with respect to correspondence, a CRM should, at a minimum capture and record emails (and texts? and maybe even call records). I am intrigued by how developers approach this.
I can see that it would be 'relatively' easy to compose emails (text fields for address, cc message etc) and use 'Send mail' and then capture/record the outcomes of successful mailings , record a timestamp,text etc in a 'sent email' table, relate these to a contact and provide a portal or other list style interface for them.
How about emails from a client? or undeliverable notifications?
Do CRM's attempt to manage this, if so how?
Thanks for any thoughts or inputs.