I never had good experiences with send mail and FM11. I'd recommend trying a plugin if you can. That might be a patch job until you can upgrade the platform.
Obviously since 14 is not backwards compatible to 11, you have to upgrade all of the users/server/files to move someone up.
And there are also many Issue reports after v11 about this feature...
I suggest you to do some tests in real situation with exact same version before offering your client a strategy to solve this issue.
Also, this KB article could be useful.
There's a known issue when using 64 bit Outlook with 32 bit applications, particularly concerning pdf attachments. I wonder if you are experiencing a variant of this - it sounds like it. FileMaker claim this is fixed in FM14, but it seems to me the issue is with Outlook, not Filemaker. First I would ensure that Outlook really is the 32bit version. If it is and you still have the issue, I would also suggest using a plug-in for FM11; I find MailIt a fairly good option.
The other workaround I have used is sending mail directly from within FileMaker (you can always set them up with a gMail account if you can't get the mail server details) and CCing to the customer's email.
Thanks Mike, this has been rock solid for the 3 years I've worked with the client and continues to work for all other users.
I wanted to ask of others' experience before suggesting any upgrade. If there was a way to get Outlook 2016 working with 11 I would follow that first before suggesting upgrading all users. Now 11 is no longer supported, this may be a good time to upgrade them anyway.
Thanks Fred, I've read that article already. They've caught me unawares with this as I don't have an install of either Windows 10 or Outlook 2016 yet. I have licenses but need to set up a VM to do testing.
Thanks, I'm aware of that issue and was very careful to get the client to check and double-check their versions. I use SMTPit Pro when needing a plugin as it's one I'm comfortable with (all very similar though). The workaround for using gmail could work so I'll investigate that as an option.
We are scripting FM pro 11 to email with multiple PDFs, attachments, set field with text in the subject and body, add email address...Open Outlook 2010 email window for review and send. The Script runs and return to FM Pro 11 Users.
Worked like great with Windows 7, 32 bit, and Outlook 2010. Not with Windows 7, 64bit, Outlook 2016.
Now, I get a message "This action cannot be completed because the other program is busy, Choose Switch To to activate the busy program and connect to the problem. "Switch To..." or "Retry"
When you do this the "Start" button opens and you caught in a loop, Have to force a close.
I suspect the only solution is to upgrade the solution to FileMaker 14. Has anyone had a good experience of Outlook 2016 sending emails from FileMaker 11?
The fix is not FileMaker Pro 14, we have moved from Pro 11 to 14, new Dell Windows 7 computers with X64bit is the problem. Pro 14 with Outlook 2010 works. ... Karl
Your version of filemaker should match the version of outlook, 32 or 64 bit. So if you're using 64 bit outlook now (regardless of what the OS is), then you have to upgrade to a 64 bit filemaker client (EG 14) to match for the best compatibility.
FM11 is past it's end of life and end of service. This is a prime example of why staying up to date is important.
I'm in agreement with Mike Beargie - Outlook requires the app calling it to match 32 bit to 32 bit and 64 bit to 64 bit. This is documented. It's not just a FileMaker issue, this applies to any app.
With changes in hardware and OS architecture, keeping up to date is vital. If you want to run older versions of FileMaker, you need to keep ALL the related hardware and software at the state in which it works, which is hard to do. It is inevitable that you will run into problems.
Mike, Thank you. Appreciate your willingness to spend a second and explain our situation, we haven't had new computers since 2011. Go to check out our 32 vs 64 bit issues. Karl
I had similar problems. I develop on a Mac, but have a testing computer with windows. Last week my testing machine died. So I bought a new one with windows 10 64 bit. But, the standard installation for Outlook is 32 bit. (And I downloaded FMPA 14 with 64 bit).
After I fixed everything (everything 64 bit) everything worked fine.
(windows 10 with 64 bit, Outlook 64 bit and FMPA 14 64 bit).
Hello, Everyone, Yes, after deinstalling Office 2016 Outlook 32-bit and reinstalling Outlook 64-bit FileMaker Pro 14 email with pdf attachments create an Outlook email with Re: subject and body and email addresses. Life is good again. Thanks all you all were very helpful. Thanks. Next, our organization is still Windows 7 64 and 32 bit on new and older computers. Will be a problem, but have solution now.