4 Replies Latest reply on Nov 7, 2015 7:00 AM by keywords

    Save Record as a PDF

    Kirk_1

      Using Pro 12.

       

      I may have an issues with my save record as a PDF.

       

      I saved documents to a pdf and emailed them to a customer this morning, they print just fine on their printer.

       

      The ones this afternoon won't.

       

      She could open the PDF I sent, see the document, but it only printed blank pages.

       

      All of us can print them here. I can email it to one of my employees and they can print it.

       

      Were all on Windows.

       

      Any ideas???

        • 1. Re: Save Record as a PDF
          RickWhitelaw

          it sounds like the problem is on your customer's end. I assume she's using Adobe reader. In any case she should open a PDFs NOT sent by you and see if it prints.

          • 2. Re: Save Record as a PDF
            Suresh

            Hi,

             

            Before you Saved a record as PDF, you need to check some tasks.

             

            1. Depending upon your printer option the page size may vary. So If you installed one or more printers in your system, there issue starts. So for last what setting you used for last Print (It may be word file, excel file etc..) that setting only will apply for your PDF in FMP12.

            2. In Save a copy As PDF, you can see 'Options', In that 'Document' tab, Do this Compatibility Task correctly(I thought, Its default.. But check once) 1133.JPG

            3. Do rough copy once, then verify yourself. After attach the file and send it to Customer.

            4. If PDF reader problem (Acrobat), try this step > PDF Issue



            Good Luck!


            HTH,

            Suresh

            • 3. Re: Save Record as a PDF
              Kirk_1

              Update:

               

              I checked the options, it is for 7 or higher.

               

              Yesterday I sent her a PDF I got off of the internet, it printed.

              • 4. Re: Save Record as a PDF
                keywords

                Check the printer itself, and its driver. I have sometimes encountered a problem similar to this (nothing to do with FM) with PDFs downloaded from email or internet sites which refuse to print on my oldish laser printer but print happily on my cheap inkjet.