7 Replies Latest reply on Nov 17, 2015 1:40 AM by argasoft

    fmpa 14.0v1 editor crash

    argasoft

      Hi!

      Win7 Pro SP1 64-bit, FM 32-bit.

      It's 2/3 days that trying to open the script editor, FM crashes.

      I deleted all plugins (MooPlug, BaseElements, DialogPlugin and 2empowerFree-Hands Printer) from the Extension folder ==> crash.

      I uninstalled (with and without RevoUninstaller deep option), cleaned registry with Ccleaner, installed ==> crash.

      Uninstalled again, downloaded trial of 14.0v4 (only 32-bit available?), ==> crash (with and without plugins).

      I know that FM uses .NET ver 4.5 and in the picture you can see all the .NETs found.

      At Dropbox - FileMaker Pro.v12.zip dump files (guess with ver 14.0v1 can be found (hope of any help).

       

      Today I got the following while trying to open the editor and having VisualStudio running:

      Eccezione non gestita in 0x76F8C42D (KernelBase.dll) in FileMaker Pro.exe: 0xE0434352 (parametri: 0x80004005, 0x00000000, 0x00000000, 0x00000000, 0x6E100000).

       

      Strange enough:

      - Crash occurs using my file *or* an FM model;

      - 13.0v3 does not crash with my file and with the mentioned plugins

      - ==> it's not my file

       

      Thanks for any help.

      Arnaldo

        • 1. Re: fmpa 14.0v1 editor crash
          Benjamin Fehr

          Do both, FM 14 32-bit AND 64-bit crash?

          What language setting do you use? Italian?

          Are their any chances to do tests with Windows 8.1 OR Windows 10 machines?

          • 2. Re: fmpa 14.0v1 editor crash
            argasoft

            I just have FM 32-bit.

            I use italian as I'm in Italy.

            All was OK before I installed an update for ApacheOpenOffice (4.1.2 x86).

            I made also a configuration restore as soon as the problem arouse before doing aything else.

            • 3. Re: fmpa 14.0v1 editor crash
              argasoft

              Sorry, did send too early.

               

              Can't test on Win 8.1 or 10.

              • 4. Re: fmpa 14.0v1 editor crash
                TSGal

                argasoft:

                 

                Thank you for your posts.

                 

                From your description, it appears there may be an incompatibility between FileMaker Pro and ApacheOpenOffice.

                 

                Since "all was OK before I installed an update for ApacheOpenOffice", temporarily remove ApacheOpenOffice and try again.  Or, if you have access to another machine with ApacheOpenOffice, install FileMaker Pro along with the plug-ins and see if the issue occurs.

                 

                TSGal

                FileMaker, Inc.

                • 5. Re: fmpa 14.0v1 editor crash
                  argasoft

                  TSGal:

                   

                  In the meantime the problem has been solved (cross my fingers for luck).

                   

                  I ran:

                  - sfc /scannow command as administrator which gave me a report mentioning only mismatched .fon and .ttf files

                  - MS "Fix IT"

                   

                  Actually running a 32-bit FMAP 14 on a Win 7Pro 64-bit.

                   

                  Should this occur again, is it possible to have a list of the .dll's used by FM with size and version (found on internet just a list of all components but without specifications) in order to check if the by FM requested ones match with the ones on the HD?

                   

                  Thanks for your assistance.

                  Arnaldo Gaudenzi

                  • 6. Re: fmpa 14.0v1 editor crash
                    TSGal

                    argasoft:

                     

                    There are several DLL's used by FileMaker Pro.  For a list of those files, go to:

                     

                    Program Files -> FIleMaker -> FileMaker Pro 14 Advanced

                     

                    Probably the best way to get the default values is to remove FileMaker Pro 14 Advanced and reinstall.

                     

                    TSGal

                    FileMaker, Inc.

                    • 7. Re: fmpa 14.0v1 editor crash
                      argasoft

                      TSGal:

                       

                      Thanks for support.

                       

                      Arnaldo