6 Replies Latest reply on Dec 1, 2015 6:43 AM by TorstenBernhard

    Filemaker Go 14 issue with PDF417 Pro Barcode under iOS9

    paradocs

      For a year now, we are using PDF417 Pro Barcode Scanner integrated with filemaker go. (The app function is called via sendURL)

       

      Since the update of iOS 9, we have a serious compatibility issue, where the ipad screen wouldn't rotate to initial state (landscape) when getting back from PDF417 app... I'm guessing this is due to the back-to-app feature and the fact that this app is forcing portrait mode. Also, the iPad is on a kiosk enclosure, thus the orientation is not updated after getting back into filemaker.

       

      We weren’t having this issue under iOS 8. Is there any way to force the iPad screen to rotate?

       

      Also note that we are using the set allowed orientation script step. Before and after this URL call, and it has no effect on the behaviour.

       

      Any help with this issue would be really appreciated since we can no longer downgrade to iOS 8.4.1.

       

      See attached a video of the issue.

       

      Thank you

       

       

        • 1. Re: Filemaker Go 14 issue with PDF417 Pro Barcode under iOS9
          TSPigeon

          paradocs:

           

          Thank you for your post.

           

          This issue may be related to Apple's deprecation of Orientation Control due to Split View capabilities. You might check Set Allowed Orientations is not supported in iOS 9 | FileMaker for information from FileMaker, Inc.

           

          I hope this information is of use!

           

          TSPigeon

          FileMaker, Inc.

          • 2. Re: Filemaker Go 14 issue with PDF417 Pro Barcode under iOS9
            TorstenBernhard

            Ddid you try with split view switched off (General->Mulitasking->Allow Multiple Apps)?

            • 3. Re: Filemaker Go 14 issue with PDF417 Pro Barcode under iOS9
              paradocs

              Thanks Torsten, just tried it, without success. This is breaking us badly, we have customers that have upgraded to IOS 9 that can no longer use our FMGo ipad app.

               

              Stuck between Apple, FileMaker and Microblink, with no path to resolution after a couple days battling it. 

               

              Makes me think we'll have to move faster than I wanted to xojo or another alternative development environment as such pains keep popping up.

               

              Any further ideas are welcome,

               

              nic@paradocs

              • 4. Re: Filemaker Go 14 issue with PDF417 Pro Barcode under iOS9
                TorstenBernhard

                If this is an iOS 9 issue, Xojo won't help.

                Not rotating the screen back into the caller app's set orientation is dysfunctional from a user's point of view.

                I would expect a mobile multi-tasking OS to support the orientation of the app that is active on screen.

                Not allowing the app to use it's design orientation is wrong, is regression.

                 

                Maybe a Refresh Window can trigger rotation to the correct orientation. We surely need a workaround in order to get things back in place.

                 

                The update-the-OS-fast frenzy has it's victims.

                • 5. Re: Filemaker Go 14 issue with PDF417 Pro Barcode under iOS9
                  paradocs

                  We have tried about every script step in filemaker to try to make the screen rotate back in landscape mode.  Even tried calling "OpenURL" so we'd get out of FMGo and comeback using a URL callback, without any luck. If we hit the home button and come back in FMGo the layout will load correctly, but we just can't find a way to do it programmatically.

                   

                  Bottom line, we just cant find a way to rotate back in landscape mode.  If even we could downgrade to iOS 8.4.1, but with Apple forcing us into iOS 9 through SHSH, we're really stuck.  Been looking at ways to fake the SHSH servers with no success.  TinyUmbrella hack won't help with iOS 9, especially if you haven't saved your Blobs before upgrading. 

                   

                  Isn't FileMaker still a fully owned subsidiary of Apple?  Then why release incompatible software together? 

                   

                  So far, our hopes rely on:

                  1. MicroBlink releasing an update that would NOT rotate the screen

                  2. Apple to fix the app switching routines so that it comes back into the previous orientation

                  3. Filemaker to provide a screen rotation script step

                  4. We get to completely re-layout the app in portrait mode

                  5. rewrite the app in Xojo such that we can control screen rotation

                  6. ask our customers to sell their new iPads and buy used ones with iOS8

                   

                  1,2,3 we have no control over.  4,5,6 are all pretty painful.

                   

                  Is it just me or this feels a whole lot like everything we hated about Microsoft in the late 90's?

                  • 6. Re: Filemaker Go 14 issue with PDF417 Pro Barcode under iOS9
                    TorstenBernhard

                    Yes, this is what everyone hated about MS in the 90's. And this is what initiated their descent.

                     

                    In fact, if basic mobile functions like programmatic control of screen rotation are likely to break with each new OS version, I would be careful with recommending the iPad to customers. In principle its an excellent tool, but such an unpredictable product management simply breaks it for many business cases.

                    What can FMI do in order to mitigate the impact on their customers?