3 Replies Latest reply on Jan 10, 2017 9:50 AM by lyle

    FMPA14 Setup error

    1320174327

      I tried to upgrade FMPA14 with V2, V3 and V4 but consistently get a "SETUP ERROR": "Setup cannot find the necessary files". I don't know what files are "necessary". I uninstalled FMPA14 and tried to reinstall it; same answer. Running Windows x64 environment. Now I don't even have FMPA14 to use anymore.

        • 1. Re: FMPA14 Setup error
          TSPigeon

          1320174327:

           

          Thank you for your post.

           

          I would start with the following:

          -Check that the Application is uninstalled under Control Panel > Programs and Features...

          -Verify you are using a local Administrator Account for the computer

          -Download a fresh installer for FileMaker Pro 14.0.4 (Advanced) from your Software Download Page with Internet Explorer or Google Chrome.

          -Place the installer on the root of your C:\

          -Run the installer

           

          I hope this information is of use. Please let me know if you have further information.

           

          TSPigeon

          FileMaker, Inc.

          • 2. Re: FMPA14 Setup error
            1320174327

            Thanks for your prompt response. The problem involved Windows permissions. Launching the FMPA installer from the root directory allowed the installation to complete. Many thanks...

            • 3. Re: FMPA14 Setup error
              lyle

              You would also get this error if you were trying to install the 64-bit version of FMP(A) on a 32-bit system.

               

              DAMHIKIJKOK.

               

              --Lyle