2 Replies Latest reply on Dec 14, 2015 2:26 PM by ResoluteSystems

    FMS 14.0.4 Web access broken

    ResoluteSystems

      This is a similar issue to the one reported by JEDtech:

      FileMaker Server 14.0v4 Update Breaks Web Services

       

      The details are different in this case. WebDirect, html files and file uploading by FMP are all failing to connect. I’ve tried every suggestion I can find in forum posts and elsewhere, all to no effect. Any help from FM tech support would be most welcome. The details are copied below.

       

      Colin

       

      +++

       

      Host is a 2012 Mac mini, dual core, 8 GB memory, single machine.

       

      Originally running OSX 10.9.

       

      FMS 13 updated to FMS 14, then to 14.0.4. WebDirect and FMP upload problem started.

       

      FMS 14 uninstalled.

       

      OS X updated to 10.11.2.

       

      FMS 14.0.4 installed from a full installer.

       

      FMS 14.0.4a patch applied.

       

      GoDaddy standard SSL cert installed and recognised as supported in FMS Console. In FMS Console, switching Off SSL makes no difference.

       

      OS X firewall Off, Murus firewall On, ports 80 and 443 enabled. Disabling the firewall makes no difference.

       

      Database access privs look fine.

       

      FMnet and FM Go seem fine.

       

      No access to WebDirect or html pages from from Safari 9.0.2:

          Safari can’t open the page “<webaddress>” because Safari can’t connect to the server “<ipaddress>”.

       

      In FMPAdv 14 / File / Sharing / Upload, trying to connect returns “Connection failed”.

       

      I guess FMS remote admin will fail for the same reason but haven’t tried it.

       

      In the file /Library/FileMaker Server/HTTPServer/conf/extra/httpd-ssl.conf, the line 65 statement appears correct as described by JEDtech. The file /usr/local/bin/fmsgetpasskey file exists.

       

      +++

        • 1. Re: FMS 14.0.4 Web access broken
          TSGal

          ResoluteSystems:

           

          Thank you for your post.

           

          You performed several steps at one time, and generally those steps are fine.  However, I need you to break this down into smaller steps.

           

          First, install the full version FileMaker Server 14.0.4.  Deploy, and then run Admin Console to see what is up and running.  If everything appears to be fine, try uploading a file.

           

          Assuming you are able to upload a file, stop FileMaker Server and install the FileMaker Server 14.0.4a update and redeploy.  Repeat the same steps.

           

          If you are still able to upload file, then stop the server, and import the GoDaddy certificate following the instructions in Knowledge Base Article #14174 and redeploy.

           

          Keep me updated with any progress.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: FMS 14.0.4 Web access broken
            ResoluteSystems

            TSGal,

             

            Thanks for the reply. I’ll get back to you with notes on each step.

             

            Kind regards,

             

            Colin

             

            +++

             

            Colin MacGregor

             

            Resolute Systems (UK) Limited

            11 Ipsden Court

            Cholsey

            Wallingford

            OX10 9GD

            UK

             

            www.resolutesystems.co.uk

             

            tel:    01491 652073

            cell:    07974 152733

            Skype: resysuk

             

            registered in England and Wales

            company registration number 3826934

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