0 Replies Latest reply on Dec 17, 2015 12:06 PM by laura.bowyer

    FM 12 Server admin console stopped hosting without intervention

    laura.bowyer

      Greetings:

       

      I have checked the archives, but can't find an exact match to our issue.

       

      Last night after the server 12.0.5.551 backup (Windows Server 2008 R2,  VM, 64-bit, 12 GB ram), the files became un-hosted and the server admin console showed as stopped. The FMServer service was still running however. The console was not unresponsive, it was just "stopped". I checked the logs and saw the backup  was reported as completed, then nothing until I restarted the admin console.

       

      The server logs shows an application error:

       

      servererror.png

      I see that the fmserver.exe version is 12.0.2.226 but the server version is 12.0.5.551. Should they be different? Any idea what caused this error? We have plenty of room on the C drive for temp files (19GB free).

       

      Thanks!

      Laura