6 Replies Latest reply on Jan 18, 2017 9:17 AM by TSGal

Send mail doesn't always include attachment

mikejmiller@mac.com Dec 27, 2015 2:19 PM

Product and version : FileMaker Pro Advanced 14.0.4

OS and version: Mac OSX 10.11.2 (El Capitan)

Description: Using Send Mail to create an email with an attachment consisting of an exported FileMake merge file that is created in the same script doesn't include the data file. The file is exported to a files named:

Get ( TemporaryPath ) & "Problem Report Data" & GetAsText ( Problems::Report ID ) & ".mer"

If I change the script step so there is no "To" addressee, the email is created but causes Mail to generate an error and not send the message. If you then look at the message, the attachment is there. If I disable internet access and send the file with a valid "To" address, the attachment is not there.

1. Re: Send mail doesn't always include attachment

Benjamin Fehr Dec 27, 2015 11:45 PM (in response to mikejmiller@mac.com)

this is a known bug, reported before, which occurred with Mac OSX 10.11 first.
see:
Send email not sending attachment
Send mail with PDF Attachment - Some problems in FileMaker Go
Emails sent without attachment

Another work around would be to use Send Mail script without option [_] "Do not display dialog"
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2. Re: Send mail doesn't always include attachment

mikejmiller@mac.com Dec 28, 2015 2:46 AM (in response to Benjamin Fehr)

Thanks for the quick response! Very helpful.
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3. Re: Send mail doesn't always include attachment

Benjamin Fehr Dec 28, 2015 2:59 AM (in response to mikejmiller@mac.com)

another attempt is to use script task with Option:
Send Mail [Send via SMTP Server ; No dialog]

This is considered best work around as long as it is used for any in-house solution since you have to fill-in all your private credentials for Outgoing SMTP Server (Username, Password, E-mail Address).

To put this even further: I registered a dedicated free Email-Account (gmail, Yahoo, …) for SMTP credentials with my public deployed solution.
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4. Re: Send mail doesn't always include attachment

mikejmiller@mac.com Dec 28, 2015 3:21 AM (in response to Benjamin Fehr)

I see, so as long as I'm not trying to use Mail, it works. This is a not an in-house solution but I had not intended to use SMTP Server directly unless and until I had to. I can set up a special email account easily enough. The whole issue then goes away from the end user's perspective and for me, it might be a permanent solution. Nice! Thanks again!
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5. Re: Send mail doesn't always include attachment

TSPigeon Dec 28, 2015 7:10 AM (in response to mikejmiller@mac.com)

mikejmiller@mac.com:

Thank you for your post.

efficientbizz is correct about this being a known issue. I will add this thread to the report with Testing and Development. I will respond to this thread once further information is provided to me.

TSPigeon
FileMaker, Inc.
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6. Re: Send mail doesn't always include attachment

TSGal Jan 18, 2017 9:17 AM (in response to mikejmiller@mac.com)

mikejmiller:

This issue has been addressed in FileMaker Pro 15.0.3.

TSGal
FileMaker, Inc.
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