4 Replies Latest reply on Jan 12, 2016 11:57 AM by Tom_Droz

    Windows update crashes FM when using webviewer

    Tom_Droz

      Product and version FMP 14.4

      OS and version Windows 10 & 8

      Browser and version (for WebDirect only)

      Hardware

      Description Script that launches a web viewer, inside a popover, crashes FileMaker 100% of the time

      How to replicate

      Workaround Removed KB3132372, fixes the issue

       

      This is now the 3rd customer this has happened on in 7 days.  There needs to be a better fix as Windows will update this file again

        On a related issue I just had my 2nd customer get a DotNukeErrror Message in side the webviewer

       

      I have no fix for this.

       

      Can you please advise???

        • 1. Re: Windows update crashes FM when using webviewer
          TSGal

          Tom_Droz:

           

          Thank you for your post.

           

          I am unable to replicate the crashing.  This is what I have done:

           

          1. In Windows 10 with the latest update (KB3132372), I launched FileMaker Pro 14.0.4.

          2. I created TEST.fmp12 with one Text field (Name) and one record.

          3. On the Layout, I created a Popover button.

          4. Inside the Popover, I created a Web Viewer that displays "http://www.filemaker.com"

          5. I assigned the name "WV" to the Web Viewer object.

          6. I created a script "Test" with the script step:   Go to Object [ Object Name: "WV" ]

          7. I saved the script, went to Browse mode, and executed the script to make sure it works (it does).

          8. I uploaded the file to FileMaker Server 14.0.4a.

          9. On my Windows 10 machine, I launched Microsoft Edge, opened the hosted file via Web Direct, and executed the script.

           

          Let me know wheat I'm doing differently than you so I can replicate the crash.

           

          The DotNukeError message comes from .NET.  Check with the customer for the version of .NET on their system.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: Windows update crashes FM when using webviewer
            Tom_Droz

            TSGal

             

            Im not sure why you would recreate a file, you have my file that it happens on, why not test it on that?

             

            thanls

             

            Tom

            • 3. Re: Windows update crashes FM when using webviewer
              TSGal

              Tom_Droz:

               

              I was able to retrieve your file from a backup.  I don't see any particular layout with the issue, so I created a new layout and followed steps 3-9 above.  Still, no crash.  Is there a specific layout you want me to try?  I'll keep the file for a couple more days.

               

              TSGal

              FileMaker, Inc.

              • 4. Re: Windows update crashes FM when using webviewer
                Tom_Droz

                TSGal

                 

                The problem with almost all the issues of crash are that they happen sometimes but not others.   I sent you the log file from windows in another post.  

                 

                Tom