6 Replies Latest reply on Jan 12, 2016 2:01 PM by TSGal

    Crash Logs

    Tom_Droz

      I have reported random crashes, I didn't realize there is a log in windows, Below are several examples:

       

      Product and version FMPV 14.4

      OS and version Windows 8.1

      Browser and version NA

      Hardware

      Description Crashes

      How to replicate Random

      Workaround None known

       

      - 12/31/
      - <System>
      <Provider Name=".NET Runtime" />
      <EventID Qualifiers="0">1026</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2015-12-31T20:11:52.000000000Z" />
      <EventRecordID>89949</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Tom-PC</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>Application: FileMaker Pro Advanced.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 7473696C Stack:</Data>
      </EventData>
      </Event>

       

       

      12/28 crash

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      - <System>
      <Provider Name=".NET Runtime" />
      <EventID Qualifiers="0">1026</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2015-12-28T12:37:25.000000000Z" />
      <EventRecordID>89328</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Tom-PC</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>Application: FileMaker Pro Advanced.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 51DF8A10</Data>
      </EventData>
      </Event>
      12/12

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      - <System>
      <Provider Name=".NET Runtime" />
      <EventID Qualifiers="0">1026</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2015-12-13T04:15:38.000000000Z" />
      <EventRecordID>86951</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Tom-PC</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>Application: FileMaker Pro Advanced.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 7473696C Stack:</Data>
      </EventData>
      </Event>
      12/11

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      - <System>
      <Provider Name=".NET Runtime" />
      <EventID Qualifiers="0">1026</EventID>
      <Level>2</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2015-12-11T13:14:16.000000000Z" />
      <EventRecordID>86702</EventRecordID>
      <Channel>Application</Channel>
      <Computer>Tom-PC</Computer>
      <Security />
      </System>
      - <EventData>
      <Data>Application: FileMaker Pro Advanced.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 01471934 Stack:</Data>
      </EventData>
      </Event>

       

        • 1. Re: Crash Logs
          TSGal

          Tom_Droz:

           

          Thank you for your post.

           

          Do you recall what you were doing at the time of each crash?

           

          Each of the events involved .NET Runtime.  What version of .NET are you using?

           

          TSGal

          FileMaker, Inc.

          • 2. Re: Crash Logs
            Tom_Droz

            .NET Framework 4.5.1 installed with Windows 8.1 or Windows Server 2012 R2

            • 3. Re: Crash Logs
              TSGal

              Tom_Droz:

               

              For clarification, FileMaker Pro is not supported on Windows Server 2012 R2, so let's focus on the Windows 8.1 machine.

               

              Create a new user account, login to the new user account, launch FileMaker Pro and see if you are able to crash.

               

              Have you reinstalled .NET?

               

              TSGal

              FileMaker, Inc.

              • 4. Re: Crash Logs
                Tom_Droz

                TSGal

                 

                I do not have Windows Server, not sure where that came from, I am on Windows 8.1.  I have never manually removed or installed  .Net, any install happened automatically with windows.

                 

                I created a new account, close FM, then reopened the file with the new account.  Worked fine

                • 5. Re: Crash Logs
                  Tom_Droz

                  PS

                  When I say it worked fine, I mean it didn’t crash upon open.   The crashes happen every couple of days or less when I am working on the file.  Again I have no way to know if the crash is resolved as it happens intermittently.

                  • 6. Re: Crash Logs
                    TSGal

                    Tom_Droz:

                     

                    Thanks for the clarification.

                     

                    In your previous post, you said, ".NET Framework 4.5.1 installed with Windows 8.1 or Windows Server 2012 R2".

                     

                    I still have your file, so let me know if you have a set of actions or mouse-clicks that you perform regularly so I can try to reproduce the crash.

                     

                    TSGal

                    FileMaker, Inc.