AnsweredAssumed Answered

Uploading files causes crash. But only sometimes.

Question asked by MartinBridges on Jan 9, 2016
Latest reply on Jan 10, 2016 by MartinBridges

Here's a good one. Has anyone heard anything like this?

 

A FM database is on a web server running FM Server 14.

 

I have no problems whatsoever uploading scans to a certain layout, where there are 12 container fields.

I've just done 6 tests trying to overload it and duplicate the bug.

I took between 1 and 3 minutes to drag and drop 36 scans (80kb each) over 3 records.

Sometimes I was dropping the next scan before the previous had completed. So no issues re internet speeds/connection etc.

I used a Mac (10.10.4) and tried FM Pro 12, 13 and 14

I used a pc (Windows 8) and tried FM Pro 12, 13 and 14

 

Now here's the conundrum. 30 miles away my client accessing the same database (up to 9 users) can cause it to freeze just by gently uploading one scan at a time. This will then have a knock on effect and cause everyone else connected to the database to freeze at some point. They will need to do a force quit. The server then requires a reboot to resolve the issue.

 

We have done a number of trials on site and found...

Annoyingly it only happens when they use FM 13 or 14. (ie NOT 12)

They can upload ok using FM 12 with no problems.

They are all running Windows 7

Frustratingly, it doesn't happen every time some drags and drops using FM 13 or 14. It might happen first time, they might be able to do a handful before it crashes.

 

Any comments gratefully received.

Martin

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