3 Replies Latest reply on Jan 12, 2016 2:28 PM by TSGal

    Crashes

    Tom_Droz

      I was previously asked about what I am doing when FM crashes, Here is some examples:

       

      Product and version 14.4 FMP

      OS and version Windows 8.1

      Hardware 8 Gig Ram, Intel i5 1.6 ghz

      Description Crashes

      How to replicate  See below

      Workaround None

       

       

      12/24/2015      Invoice layout, clicked X to close file, Filemaker Crashed

       

      12/29/15          Inventory report, clicked "Return" crash (Return runs script for layout change)

       

      12/31/15          Switching pull down  menu (Window), crashed

       

      1/9/16              Closing 1 of 3 open databases using red X in upper right, crashed

       

      1/11/16            Closing 1 of 3 open databases using red X in upper right, crashed

       

        • 1. Re: Crashes
          TSGal

          Tom_Droz:

           

          Thank you for your post.

           

          12/24/2015 - Do you have any OnWindowClose or OnLastWindowClose script triggers?

           

          12/29/2015 - Does the script only change layouts?  Or, are there other script steps?  If not, do you have more than one layout or a folder named the same?

           

          12/13/2015 - Are you selecting another database file from the Window menu, or do you get the crash when clicking the Window menu?

           

          1/9/2016 and 1/11/2016 - Does database file "1" have any OnWindowClose or OnLastWindowClose script triggers?

           

          If you create a new user account, login to the new user account and work with the database file, do you crash?

           

          TSGal

          FileMaker, Inc.

          • 2. Re: Crashes
            Tom_Droz

            12/24/2015 - Do you have any OnWindowClose or OnLastWindowClose script triggers?  Not on the file that I was closing

             

             

             

            12/29/2015 - Does the script only change layouts?  Or, are there other script steps?  If not, do you have more than one layout or a folder named the same?  Yes/Script step identifys what a $$Varable is then v=based on that goes to a layout/No duplicate folder or layout names

             

             

             

            12/13/2015 - Are you selecting another database file from the Window menu, or do you get the crash when clicking the Window menu? Window Menu

             

             

             

            1/9/2016 and 1/11/2016 - Does database file "1" have any OnWindowClose or OnLastWindowClose script triggers? Not on the File I am closing

             

             

             

            If you create a new user account, login to the new user account and work with the database file, do you crash? No

            • 3. Re: Crashes
              TSGal

              Tom_Droz:

               

              Thank you for the information.

               

              12/24/2015 - Closing a window makes FileMaker look for a script trigger, and if not there, then it uses a standard Windows OS call.  Do you have any other window open for that file?

               

              12/29/2015 - setting a global variable and then referencing the global variable should not cause a crash.  In case there is a temporary timing issue, try inserting a Pause/Resume script step (duration of 0.5 seconds) between the setting of the variable and referencing the variable.  See if this makes any difference.

               

              12/13/2015 - Just accessing the Window menu is a standard OS call, but will reference the FileMaker menu settings.  Do you have any custom menus installed?

               

              1/9/2016 and 1/11/2016 - Like 12/24/2015, without any OnWindowClose script trigger, this should be a standard Windows OS close window call.  Is there another window for the same file open?

               

              If you do not experience a crash under a new user account, then either find out the difference between the two user accounts, or consider moving from the old user account to the new user account.

               

              TSGal

              FileMaker, Inc.