Thank you for your post.
Are you accessing the hosted file by IP Address or domain name? Are you using the public IP Address or the internal IP Address? Has there been any change to the operating system between when it was working and when it stopped working?
Any other information you can provide may be helpful in narrowing down the cause.
TSGal - Thank you very much for you reply!
The issue is still unsolved and very troublesome for us because our clients cannot access their documents anymore.
I am not sure what you mean with your question regarding the IP address. The hosted file is accessed via Webdirect by using the web url as it is provided in the manual:
https://<host>/fmi/webd#<database name> (using SSL encryption)
Indeed, I assume that this is connected to some change with Filemaker Version/ Server Settings (possibly an update of FM Server Subversion of 14?). Downloading PDFs from Webdirect container fields has worked until a number of weeks ago and then suddenly stopped working. We are using a professional provider to host our data bases. Thus, we do not know about every change that has been done to the server environment in the last weeks/months. The provider is very experienced, so it cannot be some trivial thing like a wrong port or something. Currently, he is is running the latest version of FM 14 Server. Are there any known issues with this version for example in interaction with SSL certs other server settibgs that could explain the behavior?
Any help is very much appreciated !
one more thing: I just tried something new: I started Webdirect and tried to download a PDF from a containerfield not using the appearing field menu or the export script but using the menu above that usual we do not show in the webdirect view. In this menu "Export data sets" is now greyed out.
thanks and greetings
Where you said that you are using the web URL:
... for "<host>", are you entering a name or an IP Address? For example, which of the following two ways are you entering?
If you are using a professional provider, have you asked him what was changed? Were there any privileges modified or created that limits Export command?
We are using this version with the name:
I will contact my provider and ask him about changes. I will provide his answer as soon as possible.
Thanks for your help!