5 Replies Latest reply on Jan 13, 2016 11:59 AM by robb

    Download of a PDF from Containerfield in Webdirect not possible

    robb

      Hello,

       

      My problem is that a download of a PDF from a Containerfield via Webdirect is not possible anymore, even though it was possible until some week/months ago.

       

      The small pop-up window "Download file" appears. However, when I click on the button with the name of the file, it just greys out and nothing happens. I can only click on "Close", but the file has not been downloaded. I also wrote an Export Script but the download still does not work.

       

      If I try this via the installed application everything works fine and I can download the PDF without problems.

       

      BTW: Is it possible that Containerfields behave differently whether they are part of a portal or not?

       

      Thank you very much,

      Robb

       

      My technical settings:

      Server: FMS 14 on Mac OS X

      Developing Environment: FM 14 Pro Advanced

      Browser: Safari 9.0.2 (Popup-Blocker disabled), Chrome 47 (same Problem)

        • 1. Re: Download of a PDF from Containerfield in Webdirect not possible
          TSGal

          robb:

           

          Thank you for your post.

           

          Are you accessing the hosted file by IP Address or domain name?  Are you using the public IP Address or the internal IP Address?  Has there been any change to the operating system between when it was working and when it stopped working?

           

          Any other information you can provide may be helpful in narrowing down the cause.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: Download of a PDF from Containerfield in Webdirect not possible
            robb

            TSGal - Thank you very much for you reply!

             

            The issue is still unsolved and very troublesome for us because our clients cannot access their documents anymore.

             

            I am not sure what you mean with your question regarding the IP address. The hosted file is accessed via Webdirect by using the web url as it is provided in the manual:

            https://<host>/fmi/webd#<database name> (using SSL encryption)

             

            Indeed, I assume that this is connected to some change with Filemaker Version/ Server Settings (possibly an update of FM Server Subversion of 14?). Downloading PDFs from Webdirect container fields has worked until a number of weeks ago and then suddenly stopped working. We are using a professional provider to host our data bases. Thus, we do not know about every change that has been done to the server environment in the last weeks/months. The provider is very experienced, so it cannot be some trivial thing like a wrong port or something. Currently, he is is running the latest version of FM 14 Server. Are there any known issues with this version for example in interaction with SSL certs other server settibgs that could explain the behavior?

             

            Any help is very much appreciated !

             

            Best

            Robb

            • 3. Re: Download of a PDF from Containerfield in Webdirect not possible
              robb

              Hi,

              one more thing: I just tried something new: I started Webdirect and tried to download a PDF from a containerfield not using the appearing field menu or the export script but using the menu above that usual we do not show in the webdirect view. In this menu "Export data sets" is now greyed out.

               

              thanks and greetings

              RobbBildschirmfoto 2016-01-13 um 08.05.59.png

              • 4. Re: Download of a PDF from Containerfield in Webdirect not possible
                TSGal

                robb:

                 

                Where you said that you are using the web URL:

                https://<host>/fmi/webd#<database name>

                 

                ... for "<host>", are you entering a name or an IP Address?  For example, which of the following two ways are you entering?

                https://www.webname.com/fmi/webd...

                or

                https://123.123.123.123/fmi/webd...

                 

                If you are using a professional provider, have you asked him what was changed?  Were there any privileges modified or created that limits Export command?

                 

                TSGal

                FileMaker, Inc.

                • 5. Re: Download of a PDF from Containerfield in Webdirect not possible
                  robb

                  We are using this version with the name:

                   

                  https://www.webname.com/fmi/webd...


                  I will contact my provider and ask him about changes. I will provide his answer as soon as possible.


                  Thanks for your help!

                  Robb