13 Replies Latest reply on Jan 14, 2016 9:17 AM by TSGal

    Find does not work on WebDirect

    shailasg

      Product and version (FileMaker Server 14.0.4)

      OS and version (Windows 7 )

      Browser and version ( IE 11 )

      Hardware Dell 650

      Description


      The Perform Find on Web Direct does not work. It does go into a Find mode but it does not allow me to type into the fields like where the red arrows show below.


      FMS14-Find.JPG


      How to replicate

      All the time.

      Workaround (if any)

      No workaround

        • 1. Re: Find does not work on WebDirect
          TSGal

          shailasg:

           

          Thank you for your post.

           

          Does this occur with all database files or just this particular file?  For example, use Internet Explorer 11, open the hosted FMServer_Sample.fmp12 file, and try entering additional data into the Project field.  Does this work?  If so, then your original file is either corrupt or has some settings not allowing you to enter data.  If the FMServer_Sample file also has the issue, then try using Chrome browser.  This will let me know if the issue is the browser or something else.  If the issue also occurs in Chrome, then try installing FileMaker Server on a different server (if available).

           

          Any other information you can provide about your computing environment may be helpful in narrowing down the cause.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: Find does not work on WebDirect
            shailasg

            TsGal,

             

            I am using Chrome. The same does not happen with FMS 13. Same exact database file.

             

            Here is the strange part. It will allow me to paste the text into the field but not type it in. see picture.FMS14-Find2.JPG

             

            Quick Find works OK.

             

            George Shailas

            • 3. Re: Find does not work on WebDirect
              TSGal

              shailasg:

               

              Thank you for the additional information.

               

              Since I am unable to replicate the issue, try the following:

               

              1. Create a new database file with one Text field "Name"

              2. Add two records and enter the names "TSGal" and "George".

              3. Set the file for network sharing.

              4. Configure the file for WebDirect Access.

              5. Upload the file to your server.

              6. Open the file in WebDirect.

              7. Go to Find mode and see if you can enter either "TSGal" or "George".

               

              Does this work?

               

              If the new file works, then I would like to see a copy of your database file so I can try it here with Chrome and Internet Explorer 11.  I have sent you a private message with instructions where to send the file.

               

              If the new file also doesn't allow you to enter via the keyboard, then we can explore different system settings and possible reinstallation of FileMaker Server.

               

              TSGal

              FileMaker, Inc.

              • 4. Re: Find does not work on WebDirect
                shailasg

                TSGal,

                 

                This is what I found out after playing with it. Before you click on Enter Find Mode ( 1 ), you must first click and activate the field you like to search for ( 2 ). If you do that then you can enter data into the field and the search works.

                 

                Once you Entered Find Mode, if you try to select a different field other than the active, or if you forget to activate/click the field first, typing data into the field does not work..

                 

                FMS14-Find3.JPG

                • 5. Re: Find does not work on WebDirect
                  TSGal

                  shailasg:

                   

                  I am still unable to replicate using Chrome on Windows 7 (and Mac OS X 10.11.2).  That is, once a file was opened and no field was activated, I went into "Enter Find Mode" and entered data into the field.

                   

                  Again, have you tried this with a new file?

                   

                  You never mentioned what server you were using for FileMaker Server?  For my tests, I used Windows Server 2012 R2 and Mac OS X 10.11.2.

                   

                  TSGal

                  FileMaker, Inc.

                  • 6. Re: Find does not work on WebDirect
                    shailasg

                    I have not tried this on a new file because it needs to work in my file. My database is 450MB big.

                     

                    Yes I am using Windows Server 2012 R2

                     

                    George

                     

                    Citibank

                    • 7. Re: Find does not work on WebDirect
                      TSGal

                      shailasg:

                       

                      I realize this needs to work on your file, but if you cannot replicate on a new file, then there is something within your file that is causing the issue.  Then again, if the new file also exhibits the same behavior, then it is either FileMaker Server or system related.  If you don't want to create a new file, then uninstall and reinstall FileMaker Server.  If the issue still occurs, then your file may be damaged.  Try uploading one of your backups when it worked properly.

                       

                      TSGal

                      FileMaker, Inc.

                      • 8. Re: Find does not work on WebDirect
                        shailasg

                        TSGal,

                         

                        With all your respect, as I explain to my initial email, this works OK with FileMaker Server 13 by using the same file.

                         

                         

                        Thanks

                         

                        George

                        • 9. Re: Find does not work on WebDirect
                          TSGal

                          shailasg:

                           

                          If you want, send in a clone of your database file and I'll work with it here.  I have sent you a private message with instructions where to send the file.

                           

                          TSGal

                          FileMaker, Inc.

                          • 10. Re: Find does not work on WebDirect
                            shailasg

                            TSGal,

                             

                            In order for this to work I have to give you the entire database as is set up in my production server.

                             

                            I will need a place holder to put all 15 files as they exist in my setup. The problem is with the Delta Database file which is 450MB.

                             

                            Thanks

                             

                            George

                            • 11. Re: Find does not work on WebDirect
                              TSGal

                              shailasg:

                               

                              I just sent you another private message with some options.

                               

                              TSGal

                              FileMaker, Inc.

                              • 12. Re: Find does not work on WebDirect
                                shailasg

                                TSGal,

                                 

                                I can put the entire solution into OneDrive. I will need your email so I can send you the link and give you access to it to pick it up.

                                 

                                Thanks

                                 

                                george

                                • 13. Re: Find does not work on WebDirect
                                  TSGal

                                  shailasg:

                                   

                                  The information was sent in a previous private message.

                                   

                                  TSGal

                                  FileMaker, Inc.