Synaptic Touchpad Freeze Windows 10 and FileMaker 14

Discussion created by disabled_JackRodgers on Jan 15, 2016
Latest reply on Jan 16, 2016 by disabled_JackRodgers

This freeze has occured many times and i have tried eliminating various possible factors such as closing Chrome, turning off my WiFi, closing plugins, etc.


It occurs under very specific conditions:


  • Layout mode
  • Locked menu bar buttons in the Bottom or Top Navigation area
  • Select this menu bar using CTRL+Shift+Option+L


As soon as I click on the locked menu button bar, the Synaptics Touchpad 64 bit produces an error and wants to save a file.


Touch Pad Diagnostics.png


This file is quite long and boring... 

I have a dozen or more of these files saved.


The resulting symptoms can be unresponsive keyboard which will no longer enter data in FileMaker. Today the scroll button on the mouse didn't work. If I close FileMaker and reopen things return to normal.


The FileMaker hot keys seem to trigger the problem. It doesn't occur elsewhere although there are reports of a similar problem on the Internet not involving FileMaker. I use Snaggit 12 and have undone any hot key sequences.


As long as I don't keystroke the Unlock hotkeys, the problem doesn't occur. Chrome is open, could their be a conflict?