AnsweredAssumed Answered

FM Go spinning wheel & losing connection

Question asked by KevinSmith on Feb 1, 2016
Latest reply on Feb 4, 2016 by Mike_Mitchell

Every hour staff at a medical care home write a status update for each patient on an iPad. I spent a day on site in December to identify the problems users were experiencing. I've optimised performance and removed some bugs. Unfortunately users are still seeing the buffering spinning wheel HT4211-ios7-activity_icon-001-en.pngtoo often. They also report that they are losing their connection, which forces them to re-login. This is primarily affecting the roving iPads not the staff laptops.

 

The IT providers have assessed the Wifi provisioning and report that the site has no gaps in connectivity.

 

Here is a snapshot from the Admin console showing high wait times:screenshot_2847.jpg

 

Can the wait times be caused by poor network connectivity, or are they exclusively an indication of problems with server resources?

 

Extra Info:

FileMaker Server 13.0.10.1004

FileMaker Pro 13.0v3 and FileMaker Go 13.0.9

iPad 4 running iOS 8

 

Thanks Kevin

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