6 Replies Latest reply on Jul 6, 2016 4:34 AM by ClickWorks

    WebDirect issue after upgrade to 14

    Patrick_Ripley

      We have a client with Web Direct. The database was developed in 12 and worked well. We upgraded it to 14 recently. Since the upgrade the web pages work intermittently, the fields are sometimes un-enterable, sometimes the data commits but rarely and hitting the Enter key crashes it completely. Any ideas?

        • 1. Re: WebDirect issue after upgrade to 14
          TSGal

          Patrick_Ripley:

           

          Thank you for your post.

           

          WebDirect was introduced in FileMaker 13, so if you developed in FileMaker Pro 12, should I assume you were using Instant Web Publishing?  If so, there were quite a few changes.

           

          Can you describe the contents of the web pages that are working intermittently?  For example, what theme?  Portals?

           

          The fields that are "un-enterable", is this also intermittent?

           

          Do you get an error message when the data does not commit?

           

          Are you entering data in a Text field when you crash pressing the Enter key?  Is it one specific field?

           

          Do all of these issues occur with everyone or just a particular client?

           

          What is the OS of the server where FileMaker Server resides?  How much memory?

           

          What browsers and versions are clients using?

           

          Any other information you can provide may be helpful in narrowing down the possible causes.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: WebDirect issue after upgrade to 14
            Patrick_Ripley

            Thanks for your reply. Here are the answers to your questions:

             

            Can you describe the contents of the web pages that are working intermittently?  For example, what theme?  Portals?

            The theme is Classic and there are no portals.

             

            The fields that are "un-enterable", is this also intermittent?

            Yes. Sometimes the cursor doesn't appear but you can type. Sometimes the cursor appears and you can type. Sometimes you type but the text doesn't commit sometimes it does.

             

            Do you get an error message when the data does not commit?

            No

             

            Are you entering data in a Text field when you crash pressing the Enter key?  Is it one specific field?

            To try and get the data to commit or move to the next field you can usually use Enter but now it just crashes.

             

            Do all of these issues occur with everyone or just a particular client?

            It happens to all levels of users on the web, even full access.

             

            What is the OS of the server where FileMaker Server resides?  How much memory?

            FileMaker Server 14, the latest version on Windows 2012 R2. It is a brand new server with only FileMaker running.

             

            What browsers and versions are clients using?

            Tried in Chrome, Explorer and Firefox. All have the same issues.

            • 3. Re: WebDirect issue after upgrade to 14
              TSGal

              Patrick_Ripley:

               

              Thank you for your answers.

               

              Keep in mind that the Classic theme was deprecated in FileMaker 13 and it no longer exists in FileMaker 14.  Therefore, I would first consider moving those layouts with the Classic theme to a FileMaker 14 built-in theme.

               

              In the fields that are "un-enterable", do they all exist in a layout with a Classic theme?  If so, duplicate the layout, and in the duplicated layout, change the theme to a built-in theme and see if the issue still exists?  If so, remove one of the fields and replace it with a new instance of that field.

               

              In the layouts where you crash, are these layout also using the Classic theme?  If so, like above, duplicate the layout, change to a built-in theme, and try again.

               

              Keep in mind that Firefox is not a supported browser with WebDirect.  Chrome and Internet Explorer are supported.  See the bottom of page 10 of the FileMaker 14 WebDirect Guide for supported browsers:

              https://fmhelp.filemaker.com/docs/14/en/fm14_webdirect_guide.pdf

               

              Knowledge Base Article #14401 "System Requirements for FileMaker Server 14" also has information about supported browsers:

              https://fmhelp.filemaker.com/docs/14/en/fm14_webdirect_guide.pdf

               

              TSGal

              FileMaker, Inc.

              • 4. Re: WebDirect issue after upgrade to 14
                Malcolm

                Keep in mind that the Classic theme was deprecated in FileMaker 13 and

                it no longer exists in FileMaker 14.  Therefore, I would first

                consider moving those layouts with the Classic theme to a FileMaker 14

                built-in theme.

                 

                TSGal,

                 

                Would you please tell us if this is the recommended advice of FileMaker

                or whether this is a personal opinion?

                 

                In my time I've seen a lot of databases from fmp v3 up and the number of

                them that ever used a theme other than classic were few and far between.

                With that in mind, any of those databases that are moved to v14 will

                have "classic" themes.

                 

                Furthermore, themes are controlled by filemaker. We get to play with the

                crayons but the structure underpinning the theme is out of our hands.

                 

                Given that, it seems bizarre to me that filemaker is not able to convert

                the classic theme in a problem free way. I understand the concept of a

                deprecated feature, but surely, a theme is a theme is a theme.

                 

                And, given that filemaker engineers have told us, at dev sessions, that

                it is perfectly safe to build custom themes based on ANY theme because

                the theme mechanism will stay the same. They have said that it doesn't

                matter if a theme is deprecated because the existing themes within files

                will always be respected. In other words, a theme is just a theme, so it

                doesn't matter what it is called or what it looks like, it is a theme

                and the rendering engine will work with it.

                 

                If filemaker cannot adequately maintain "classic" how do we maintain

                confidence that our own themes will continue to work from version to

                version?

                • 5. Re: WebDirect issue after upgrade to 14
                  TSGal

                  Malcolm:

                   

                  Themes were introduced in FileMaker Pro 12.  All files that migrated from FileMaker Pro 11 and earlier were assigned the Classic theme to all layouts.  In addition, customers that were using Instant Web Publishing could only use the Classic theme, as it contained specific code specifically for Instant Web Publishing.

                   

                  When FileMaker Pro 13 was released, WebDirect was introduced and Instant Web Publishing was dropped.  Several issues were encountered with the Classic Theme, both with WebDirect and FileMaker Pro, Mac OS X and Windows.  Since Classic theme was different from all the other themes, and Classic theme wasn't required for WebDirect, we announced the Classic theme was being deprecated and no further work was to continue on it.  In FileMaker Pro 14, Classic theme was dropped.  Even with that said, the Classic theme will migrate from your FileMaker 13 and earlier solutions to FileMaker Pro 14 as a custom theme, but if you create a new file, you will notice the Classic theme is no longer available.

                   

                  Knowledge Base Article #14399 shows all of the deprecated and removed items for FileMaker 14.  The first paragraph states:

                  "Deprecation does not mean the immediate deletion of an API or technology.  However, FileMaker recommends that you migrate your solution to use other APIs, technologies, or alternative features of the product because the deprecated interfaces may be deleted from a future version of the application."  See the article at:

                  FileMaker 14 deprecated and removed features | FileMaker

                   

                  Adding to this, there have been a few issues reported with the Classic theme in FileMaker 14.  When those customers switch to a different theme, the issue no longer occurs.

                   

                  TSGal

                  FileMaker, Inc.

                  • 6. Re: WebDirect issue after upgrade to 14
                    ClickWorks

                    When upgrading recently from FMS12 to FMS15 for a customer, we had an issue where we could not scoll down a web page. After conversion of the layout from the Classic theme to a new one, the issue was resolved. So I strongly suggest to move away from the Classic themes.