it may be helpful to click on the "View problem details." button and report back what's in there. One could get a few clues from that information.
I have created a Windows runtime with version 14.
It opens fine on any Windows machine that is not connected to a network.
However, it does not open on any Windows machine that IS connected to a network.
Are you testing the same machine, with and without a connection to the network, or are they all different machines?
Do the machines in question have .NET Framework installed?
Ahh... I might be wrong, but OS version is 6.1.7600 in the screenshot.
If I remember correctly, this is Win 7 without service pack 1. If this is the case, you will likely have to perform a windows update.
6.1.7600 is in fact win 7 sp 0.
This is not supported by FM 14.
You need to upgrade windows to at least Win 7 bSP 1
I created the runtime for my client, who in turn has sent it on CD to hundreds of his customers.
I do not have access to any of his customers' machines, so I don't know the specifics of any of them.
All I know is he has gotten at least three complaints from customers saying they could not open the runtime.
I tested it on my own in two different environments; on a standalone laptop (runtime works fine), and on a workstation that is connected to a network (runtime does not open).
Thanks for the advice about SP1.
I just tried it on a different networked workstation which does have SP1 installed, and the result is the same; runtime does not open.
I think you should upgrade to Win 7 SP1, remove and reinstall FM 14 and recreate the runtime.
SWAG but sounds like the runtime creation engine used something that is causing the failure.
Are all the failures related to OS differences? i.e sp versions.. 32/64 bit versions?
You might also want to track down NAON.exe and see what it does on the computer.. Maybe its infected or corrupt and the program can be removed? i did some searches and count find zero information about this .exe file
Thanks, I may have found the answer there:
"For Windows, FileMaker Pro and runtime solutions require Microsoft .NET framework version 4.5 or later."
I've been making runtimes for this client for 8 years, and have never had an issue with this.
Is this a new requirement?
NOAN.exe is the runtime.
And the computer I created it on does have SP1 installed.
As the article explains (linked by coherentkris )
Service Pack 1 is required, but also .Net framework. On the computer with SP1, does it also have .net framework 4.5?
Without .net framework, the runtime will not launch and it does crash, although I am unable to test this atm to see if it gives the same error as you are receiving.
Thanks guys, .Net is the issue!
On the positive side, .Net is installed with the OS (at least it is in Win 10), and can easily be enabled in the Programs and Features control panel.