5 Replies Latest reply on Mar 2, 2016 9:59 PM by douglerner

    Is it possible to deactivate a license to make it available for use by another staff member?

    douglerner

      Say we bought 5 annual or perpetual FM Pro licenses and they get installed on staff computers, some of which are their personal computers.

       

      Then suppose one of those staff people leaves the company.

       

      Is there a way of deactivating that license so we have it available to use by another person instead?

       

      Thanks,

       

      doug

       

      p.s. If you are wondering why I'm not calling Sales with all these questions it's because (1) Sales hours are limited and (2) everybody here answers questions very quickly! Plus licensing is one of the tags, so I assume it's ok.

        • 1. Re: Is it possible to deactivate a license to make it available for use by another staff member?
          davidhead

          There is no way to deactivate a FileMaker Pro license on a remote machine other than with device management profiles if installed. If there is some kind of agreement with employees that they uninstall company software on personal machines if they leave, that may cover you. Do you have such an agreement that covers software as well as company data on personal machines?

           

          In any case, if you have a FileMaker volume licensing agreement, your obligation is to track installed copies of the software. Knowing where it is installed, you have the right to install further copies given you know others have been uninstalled.

           

          Cheers, David

          • 2. Re: Is it possible to deactivate a license to make it available for use by another staff member?
            bigtom

            It is really your responsibility to have the software removed when they leave. I provide laptops for home use so there is a physical thing that needs to be returned when people leave and that way I have control of it. No way to deactivate it. If it is an annual license it will stop working without the renewal key (I think).

             

            If they leave without removing the software, I guess you could send them a letter demanding that the computer be brought in for removal or provide a signed statement that it was removed. That will cover you legally and as long as that license key does not open a file on your server from two computers at once you will not see any conflicts with installing on another machine.

             

            With Web Direct you can simply suspend their access.

            • 3. Re: Is it possible to deactivate a license to make it available for use by another staff member?
              douglerner

              davidhead wrote:

               

              There is no way to deactivate a FileMaker Pro license on a remote machine other than with device management profiles if installed. If there is some kind of agreement with employees that they uninstall company software on personal machines if they leave, that may cover you. Do you have such an agreement that covers software as well as company data on personal machines?

               

              In any case, if you have a FileMaker volume licensing agreement, your obligation is to track installed copies of the software. Knowing where it is installed, you have the right to install further copies given you know others have been uninstalled.

               

              Cheers, David

               

              We generally have such an agreement with employees. And we aren't worried about somebody walking off with software or abusing anything. It's a small close-knit group of trusted people.

               

              We are just worried about somebody leaving suddenly for unpredictable reasons and then forgetting about the software and us not being able to contact them and then not being able to install it on a different machine because the license is "used up" already.

               

              Or what happens if a computer dies? How is the software installed on a different machine in that case if it's already been installed 5 times?

               

              Thanks,

               

              doug

              • 4. Re: Is it possible to deactivate a license to make it available for use by another staff member?
                davidhead

                We are just worried about somebody leaving suddenly for unpredictable reasons and then forgetting about the software and us not being able to contact them and then not being able to install it on a different machine because the license is "used up" already.

                 

                Or what happens if a computer dies? How is the software installed on a different machine in that case if it's already been installed 5 times?

                 

                Unlike single copies, volume licenses do not get 'used up'. The license will allow for more than five installs. It is your responsibility to ensure that your usage is maintained legally within the licensing agreement.