AnsweredAssumed Answered

How to fix these white boxes appearing when scrolling and selecting?

Question asked by colsonhoxie on Mar 3, 2016
Latest reply on Sep 27, 2016 by TSGal

I recently got a new Dell laptop that has a 4k screen and Windows 10 Pro. When I try to use FMP, white boxes block out large portions of the file. As I scroll or click on the file, the boxes will disappear and reappear on the screen. There was a picture but I had to remove it due to security reasons.

 

As I said, when scrolling the boxes will basically move all over the window.

 

Specs on my computer:

Dell XPS 15

i7-6700 @ 2.6 GHz

16 GB RAM

500 GB SSD

960 GTX


Purchased in feb


I have tried various things.


-Updated drivers for video cards

-Updated to FMP 14.05

-Tried running FMP in compatibility mode (Win 7 and 8) and also checking "Disable display scaling on high DPI settings" in compatibility tab of the shortcut


I think it is a graphics issue - I have actually heard of several programs not being able to be displayed on a 4k screen correctly. I did try scaling down the resolution but it still did not work.


Thanks for any help!

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