phillipkurpe@pkinformation.com

FileMaker 14 Pro Crashing on Windows 8.1

Discussion created by phillipkurpe@pkinformation.com on Mar 9, 2016
Latest reply on Mar 14, 2016 by phillipkurpe@pkinformation.com

Product and version: FileMaker Pro 14.05.505

OS and version: Windows 8.1

Hardware:

Description: FileMaker Pro is crashing every time a pdf is placed into a container. This is only happening for one user. Here is the crash log from the Windows Machine:

 

 

Log Name:      Application

Source:        Application Error

Date:          3/9/2016 1:14:18 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:     

Description:

Faulting application name: FileMaker Pro.exe, version: 14.0.5.505, time stamp: 0x56a2e6d5

Faulting module name: ntdll.dll, version: 6.3.9600.18202, time stamp: 0x569e72c5

Exception code: 0xc0000005

Fault offset: 0x00040d72

Faulting process id: 0x1c40

Faulting application start time: 0x01d17a50a9a02e6d

Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 14\FileMaker Pro.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 43d65543-e644-11e5-bec6-7446a0aaf166

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-03-09T22:14:18.000000000Z" />

    <EventRecordID>143979</EventRecordID>

    <Channel>Application</Channel>

    <Computer></Computer>

    <Security />

  </System>

  <EventData>

    <Data>FileMaker Pro.exe</Data>

    <Data>14.0.5.505</Data>

    <Data>56a2e6d5</Data>

    <Data>ntdll.dll</Data>

    <Data>6.3.9600.18202</Data>

    <Data>569e72c5</Data>

    <Data>c0000005</Data>

    <Data>00040d72</Data>

    <Data>1c40</Data>

    <Data>01d17a50a9a02e6d</Data>

    <Data>C:\Program Files (x86)\FileMaker\FileMaker Pro 14\FileMaker Pro.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

    <Data>43d65543-e644-11e5-bec6-7446a0aaf166</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

 

 

Log Name:      Application

Source:        .NET Runtime

Date:          3/9/2016 1:14:18 PM

Event ID:      1026

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:     

Description:

Application: FileMaker Pro.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 77260D72

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name=".NET Runtime" />

    <EventID Qualifiers="0">1026</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-03-09T22:14:18.000000000Z" />

    <EventRecordID>143978</EventRecordID>

    <Channel>Application</Channel>

    <Computer></Computer>

    <Security />

  </System>

  <EventData>

    <Data>Application: FileMaker Pro.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 77260D72

</Data>

  </EventData>

</Event>

 

How to replicate

Workaround None.

Outcomes