Christopher O'Connor

FMS13 Showing Duplicate Users - No users can access DB's

Discussion created by Christopher O'Connor on Mar 18, 2016

I was wondering if anyone has run into this issue with FMServer.  We don't know what's causing this and it happens only occasionally.  For some reason, users will get disconnected from the server; not all at once, but one or two at a time while others don't have an issue.  They will attempt several times to log back into FileMaker with no success.  However, when looking at the Admin Console (FMS13 on Windows 2012 Server) they are listed as being connected multiple times (see attached screen shot).  Once this happens for just one user, it seems that no one can log into the hosted databases.  We've seen this happen before but cannot replicate the issue.  We cannot disconnect all of the users, nor can we close the databases.  Our only recourse is to reboot which solves the issue.  Has anyone run into a similar situation?