meteodave

Webdirect Display Issue in Chrome: Loss of Theme and Styles

Discussion created by meteodave on Mar 31, 2016
Latest reply on Mar 31, 2016 by TSGal

Product and version

 

FileMaker Server 14.0.4.412

 

OS and version


FMS:  Mac OS X 10.11


Browser and version (for WebDirect only)

 

Chrome (Windows 7):  49.0.2623.87 m

 

Hardware

 

Server: Mac Xserve

 

Description


After a period of inactivity (e.g., several minutes), the user may click on a button to run a script (e.g., change layout or sort the columns) and Webdirect sometimes loses graphics.  All of the text is displayed and properly aligned, however, the theme (Basic-Classic), button graphics, sometimes text box borders, etc. are missing.  Subsequent clicks on buttons (e.g., sorting, find) does not restore the theme or styles.

 

Note that this "text only view" can be seen sometimes when the page loads normally but it usually quickly switches to the "theme view" in the WebDirect interface.

 

In the image below, the top panel shows the text only theme and the bottom panel shows the correct theme and colors.

 

FMS14 WD Issue.png


How to replicate


We could not replicate exactly yet but the issue may be related to a period of inactivity on the loaded page.


Workaround (if any)

 

Logout and login to the database to correct the issue

Outcomes