6 Replies Latest reply on Apr 6, 2016 12:09 PM by TSGal

[IP address] is not responding due to a long-running script

DSKatSCL Apr 5, 2016 1:35 PM

Product and version - FileMaker Server 14.0.4.412

OS and version – Windows Server 2008 R2 Enterprise / Windows 7 Enterprise (64 Bit)

Browser and version Internet Explorer 11.0.9600.18230

Hardware

Description – While using IE 11, open my solution, and it runs painfully slow. If you click on anything, it goes into a tail spin and takes forever for it to free up and allow you to do any work. (Works fine using Chrome 49, but not an option to use companywide) I continually get the following error message: [IP address] is not responding due to a long-running script. My servers IP address is shown in place of [IP address]. Click on a field, or a button and after a long wait, this message pops up.

How to replicate - Click on a field, or a button and after a long wait, this message pops up.

Workaround (Use Chrome)

1. Re: [IP address] is not responding due to a long-running script

TSGal Apr 5, 2016 2:36 PM (in response to DSKatSCL)

DSKatSCL:

Thank you for your post.

Please post the script that is running, or let me know the actions of the script.

Does this slow performance occur with a specific layout? How many object appear on the layout?

TSGal
FileMaker, Inc.
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2. Re: [IP address] is not responding due to a long-running script

DSKatSCL Apr 5, 2016 3:13 PM (in response to TSGal)

I should have been more clear. There is no FMP script running. This is a windows/Internet Explorer 11 response to the FMP server not responding. This may occur on other websites other than WebDirect. I run a number of other solutions and normally don't see this. The layout I get this on the most is a little busy, but I have had worse. I can only show you this in layout mode, due to HIPAA compliance. This seems to be an issue with the web server being slow. What information do you need about my server to help troubleshoot this? It does run fine in Chrome and is much faster.

Database server info:

Web Engine Server:
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3. Re: [IP address] is not responding due to a long-running script

TSGal Apr 5, 2016 3:12 PM (in response to DSKatSCL)

DSKatSCL:

How much memory is on the server?

Are any other applications running on the server?

Was FileMaker Server installed on a clean machine?

What version of Java is running?

When you log into Admin Console, is it also slow?

TSGal
FileMaker, Inc.
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4. Re: [IP address] is not responding due to a long-running script

DSKatSCL Apr 5, 2016 3:46 PM (in response to TSGal)

How much memory is on the server? dual server implementation with 8GB on each.

Are any other applications running on the server? Nothing normally. Only If I remote into it and run something, which is very rarely.

Was FileMaker Server installed on a clean machine? We went from a single machine install with Server 13 to a two machine install with version 14. I follow the instructions I was given to uninstall 13 and then install the worker (Web Engine) on a new machine and then the Master on the original machine.

What version of Java is running? on the DB / master: Version 8 update 77. on the web engine / worker Version 8 Update 77

When you log into Admin Console, is it also slow? Not really.
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5. Re: [IP address] is not responding due to a long-running script

DSKatSCL Apr 6, 2016 11:48 AM (in response to TSGal)

I restarted the DB and WS machines this morning, and the speed has increased back to "normal". Normal is still slow, but not a deal killer.
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6. Re: [IP address] is not responding due to a long-running script

TSGal Apr 6, 2016 12:09 PM (in response to DSKatSCL)

DSKatSCL:

After discussing this with other Support Technicians, TSFalcon discovered this is not a FileMaker error message. The following links could be helpful:

"not responding due to long running script" | Windows Secrets Lounge

IE 11 (Windows 7) won't work because of long running script error

TSGal
FileMaker, Inc.
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