AnsweredAssumed Answered

random crashing FM13 client using streamtime Mac

Question asked by mbonne on Apr 8, 2016
Latest reply on Apr 11, 2016 by mbonne

Hi FileMaker experts!

 

I'm having a tricky problem at work, a client of mine is getting random crashing within FM13 client on an iMac OS10.11.4. The company is setup with an SOE for the OS.
Only one person is having the issue on one Mac. the user account can be logged into Streamtime via FileMaker client from another Mac and use the database fine, making changes etc.

 

Crashing occurs at random times and from what I can see can't be reproduced on demand.

 

I'm pretty good with the ol'OSX. But have very little experience troubleshooting FM issues. I have googled until I can't google no more.

 

I've found that one of the aftermarket memory modules from OWC(low voltage) was bad via component isolation tests and using built in AHT.

Unfortunately I don't have the iMac specs to hand. But its fairly new 2015 model 27". Had maxed out RAM.

 

FM13 client has been uninstalled/reinstalled.

The com.filemaker.client.pro12 file comes up on the crash report a couple time, it has been deleted and rebuild when opening FM13 client(deleted from user library). issue persists.

 

I've attached some Crash reports for your perusal.

 

Any suggestions or help would be immensely appreciated.

 

Thanks,

Miro

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