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Alternate images disappearing in Cumulus Client and Web Client

Question asked by ksprott on Apr 14, 2016
Latest reply on Apr 14, 2016 by ksprott

We are using the Web Client to assign alternate images. We've run into an issue where the asset that is NOT designated as preferred disappears from its assigned categories when viewed in either the Cumulus or Web clients. It also will not come up in searches. The number of assets within the category still shows the correct number, but any asset that has been assigned as a non-preferred alternate will no longer display anywhere.


However, the assets do all display normally in Sites.

 

I'm attaching a screenshot hoping someone can tell me what we're doing wrong.  In this example, the asset named 'CITF_FL_CA1_Ch01_004.pdf' is the asset that we can't get to display anywhere but Sites.

 

Thank you

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