AnsweredAssumed Answered

Plug-Ins tab panel:

Question asked by itraining on Apr 19, 2016
Latest reply on Apr 21, 2016 by itraining

QUESTION:

What causes a "This command cannot be used by this installation of FileMaker" error when visiting the Edit:Preferences:Plug-Ins tab panel using Microsoft Windows 7 and FileMaker Pro 14 (x32 bit and x64 bit)

 

BACKGROUND:

The computers in question are in a laboratory and the image deployed uses a technique where the C:\Users\username\ folder is created at log-in and deleted at log-out. The solution has scripted plug-in detection and install which has been working perfectly to install the Dacon's MailIt plug-in on "normal" non-laboratory (standard image) desktops/laptops. These particular laboratory computers return Error = 3 "Command is unavailable (for example, wrong operating system, wrong mode, etc.)" when the Install Plug-In File script step executes.

Install Plug-In File

  • Launching FileMaker Pro 14 the C:\Users\uqmrich6\AppData\Local\FileMaker\ folder is created.
  • The nested folders/files inside C:\Users\uqmrich6\AppData\Local\FileMaker\FileMaker Pro\14.0\ are created too
  • Notably, the Extensions folder inside at C:\Users\uqmrich6\AppData\Local\FileMaker\FileMaker Pro\14.0\Extensions\ is NOT created.
  • Manually creating the Extensions folder and manually putting the MailIt plug-in inside the folder the plug-in will load successfully at launch
  • Manually putting the x32 bit MailIt plug-in inside the C:\Program Files (x86)\FileMaker\FileMaker Pro 14\Extensions\ folder or the x64 bit plug-in sinde the C:\Program Files\FileMaker\FileMaker Pro 14\Extensions\ folder, the plug-in will load successfully at launch
  • Manually checking the security permissions on the C:\Users\uqmrich6\AppData\Local\FileMaker\FileMaker Pro\14.0\ folder or the manually created C:\Users\uqmrich6\AppData\Local\FileMaker\FileMaker Pro\14.0\Extensions\ folder are full control allow.

Researching the error, if the Edit:Preferences:Plug-Ins:Allow Solutions to Install Files checkbox is deactivated, the Error = 3 "This command cannot be used by this installation of FileMaker" is invoked, In this instance, the Allow Solutions to Install Files checkbox is activated but not editable. For example: visiting Edit:Preferences:Plug-Ins the "This command cannot be used by this installation of FileMaker" error is displayed and the Plug-Ins tab panel is displayed but greyed out and non-editable (see attachment).

 

Thanks in advance

 

 

Michael Richards

Brisbane (Australia)

 

Plug-Ins not available error.PNGPlug-Ins checkbox activated not editable.PNG

 

Security.jpg

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