"Communication Error - Take note of any unsaved data. Then close the web browser window and contact the FileMaker Server administrator."

Discussion created by DSKatSCL on Apr 26, 2016
Latest reply on Apr 26, 2016 by fred@kca-inc.com

Product and version FMS / WebDirect

OS and version          Windows Server 2008 R2 Enterprise 64 bit

Browser and version Internet Explorer 11 run through Citrix Receiver Version

Hardware                    Two virtual computer FMS deployment

                                    DB server: Intel Xeon CPU E7-4870 @ 2.40Ghz (2 Processors) - 8 GB RAM

                                    Web Server: Intel Xeon CPU E5-2699 v3 @ 2.30Ghz (4 Processors) - 8 GB RAM

                                   Clients: Running Internet Explorer through a Citrix Receiver server


When running a WebDirect solution in Internet Explorer through a Citrix Receive session and try to commit a record we get either  "Communication Problem - Take note of any unsaved data. Then close the web browser window and contact the FileMaker Server administrator." or a spinning wheel of death.  Where the spinning fan runs for very long periods of time (2 mins to as long as over night)  Everything seemed to be running fine until about 2 weeks ago when people started contacting me with this issue.  Due to budgets and some legacy software, some of our hospitals still have people on older computers running Windows XP and IE 8 or 9, therefore I have them going through Citrix Receiver to access IE 11.  If the solution is run directly through IE 11 from a workstation it seems to work fine.  This only seems to happen when accessed through Citrix Receiver/IE11.  Our IT department does have the security in IE11 through Citrix Receiver lock down pretty tight.  Is there a list of security settings that cause this kind of issue with WebDirect?

How to replicate

Run a solution through Citrix Receiver and start entering data, then click in open space to commit the record. this may work fine a few times but many times it will hang while trying to commit the data.  Either giving the communication error or the spinning wheel of death.

Workaround (if any) Have not found one if need to use Citrix Receiver to get to IE11.


This scenario was working fine until about two weeks ago, and I am trying to find out if there are any known security setting issue with IE 11 or any issues with Citrix Receiver itself.  Our IT department claims they have not made any changes to the Citrix Receiver or IE11 setup, then only known changes that have happened in the last few weeks, is moving some people off of an old domain (network) and putting them on the same network that the servers reside on.