2 Replies Latest reply on May 3, 2016 6:00 PM by michaelchen

    FileMaker Pro in Windows runtime error

    michaelchen

      Product and version :FileMaker Pro 14.0.5.505

      OS and version : Win7 professional

      Browser and version (for WebDirect only)

      Hardware:Intel Xeon CPU E5-2420 1.90GHz, RAM 8GB

      Description:

      Application: FileMaker Pro.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: exception code c0000094, exception address 000007FEED7F2400

      Stack:

      error application name: FileMaker Pro.exe,version: 14.0.5.505

      error module name:ViewSystem.dll,version: 14.0.5.46352

      exception code: 0xc0000094

      錯誤位移: 0x0000000000012400

      失敗的處理程序識別碼: 0x1014

      報告識別碼: 101002c3-10fc-11e6-9dbd-000c29e84f84

       

      How to replicate

      Workaround: application restart. average every month error one time

        • 1. Re: FileMaker Pro in Windows runtime error
          TSGal

          michaelchen:

           

          Thank you for your post.

           

          What action(s) were you taking at the time of the crash?  It's difficult to diagnose without any reference.

           

          Since this shouldn't occur, with the assumption that a file may be damaged, uninstall FileMaker Pro, delete the FileMaker folder, and install FileMaker Pro.  This will write all new files to your computer including the ViewSystem.dll file (where the error was reported).

           

          TSGal

          FileMaker, Inc.

          • 2. Re: FileMaker Pro in Windows runtime error
            michaelchen

            Hi, TSGal

            Thanks for your response, I'm sorry can't provide what action to reference, because we use ipad to run FM go, user just told me the connection error 802(Unable to open file), but this is not the root cause, just because  the server(Pro) application run failure. I will follow your suggestion to do, then monitor a period, thanks.