3 Replies Latest reply on Jul 7, 2016 11:55 AM by justinc

    WebDirect scroll jumps to top on record load


      I am having an issue with how WebDirect renders.  We have a layout that has one sub-summary part which is rather large (say 4-5 rows), followed by Body records of which there may be 1-10ish records.


      The issue is that if my web browser is not scrolled to the top, anytime I click on a record it will reset the scroll position to the top.  This includes clicking in null-space on a record row.  This only happens in WD.  There aren't any triggers firing on record load. 


      The file is being served by FMS 13.09.  I'm on OS X 10.9.5, Safari 9.1.  I have also tried this in Chrome 50 and get the same problem.


      But, oddly, other co workers in the same file don't have this issue.  They also are using Safari 9.1, but on later versions of OS X (10.11).  Is it an OS issue?  Our clients are sometimes stuck on older versions of the OS though, so it would be nice to know what is going on and if there's a fix.




        • 1. Re: WebDirect scroll jumps to top on record load

          Nobody knows nothing?

          • 2. Re: WebDirect scroll jumps to top on record load

            Still nada...still having the problem.


            I tried turning off the 'keep records sorted' option on the last sort script step, but that didn't seem to help.


            Another weird aspect of this is that the jumping behavior seems to be restricted to a certain sub-set of the records.  E.g. if I click on a row from 6-10, after scrolling it into view (because you can only see about 3 rows at a time on this layout), the scroll position and rendering of the layout will jump around and show you row 2.  But if I click on rows 11 - 40 no jumping around happens.

            • 3. Re: WebDirect scroll jumps to top on record load

              Perhaps related to the original problem, a co-worker did notice that using Safari (on OS X 10...?) they are simply scrolling through the display (no clicking on records) and when they stop scrolling the displayed records jump 3-4 records away.  Happens when scrolling up or down in the list.  This happens for me as well (Safari, 10.9.5).


              I also see behavior where the graphic for the scroll bar is jumping around and changing sizes, but the visible content isn't changing. 


              At other times it scrolls, the whole page goes blank and the loading spinner shows up, then redisplays - a la a screen redraw.


              Is this an issue with it loading another chunk of records?


              (There's an error in my original post; this file is hosted on FMS 14.04.)