nutsonshells

Invalid Font error in PDF document after using append to existing PDF

Discussion created by nutsonshells on May 5, 2016
Latest reply on May 18, 2016 by monkeybreadsoftware

Hi There,

 

I am getting on a regular basis an invalid font error in a PDF document after it was generated withe the append to existing PDF function in Filemaker.

 

What we do:

We receive invoices in PDF format by email

These are added in a container field (one invoice per record)

The invoice is coded by filling in various fields

Since we can't print a container field directly to the printer (Windows issue), we export the container field and then use the "Append to existing PDF" function to attach a page with the coding info.

 

it works fine for around 90%, but we keep having the annoying 10%, were the PDF document on opening returns the error:

"Invalid font 'ZFIHEL=ArialMT' was removed from the document."

 

The second error after this is:

"Cannot find or create the font 'ZFIHEL+ArialMT'. Some characters may not display or print correctly."

 

The font listed in the error ('ZFIHEL+ArialMT') is not always the same, it shows various letters.

 

The exported PDF looks fine, but the coding on page 2 shows only dots on the screen and doesn't show anything when printed. (see attached screenshot).

 

I am wondering if anybody has any tip how to fix this?

 

Thanks

 

Kind regards


Regine

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