3 Replies Latest reply on May 18, 2016 8:21 AM by monkeybreadsoftware

    Invalid Font error in PDF document after using append to existing PDF


      Hi There,


      I am getting on a regular basis an invalid font error in a PDF document after it was generated withe the append to existing PDF function in Filemaker.


      What we do:

      We receive invoices in PDF format by email

      These are added in a container field (one invoice per record)

      The invoice is coded by filling in various fields

      Since we can't print a container field directly to the printer (Windows issue), we export the container field and then use the "Append to existing PDF" function to attach a page with the coding info.


      it works fine for around 90%, but we keep having the annoying 10%, were the PDF document on opening returns the error:

      "Invalid font 'ZFIHEL=ArialMT' was removed from the document."


      The second error after this is:

      "Cannot find or create the font 'ZFIHEL+ArialMT'. Some characters may not display or print correctly."


      The font listed in the error ('ZFIHEL+ArialMT') is not always the same, it shows various letters.


      The exported PDF looks fine, but the coding on page 2 shows only dots on the screen and doesn't show anything when printed. (see attached screenshot).


      I am wondering if anybody has any tip how to fix this?




      Kind regards