We pay for maintenance each year and when a new version is released we get an email from filemaker with links to the software to download and the new license keys. We have received our email for 15. Normally it comes the day of release or the day after. The license keys for 15 are different then previous versions.
We never need a credit card because the maintenance covers the cost of upgrade. that is the point of maintenance.
If you don't have the email from FileMaker, contact FileMaker customer service and I am sure they will send you a new email.
If you have been paying for the maintenance, contact FileMaker. They will get you setup with the new keys and a download link for the new software. It would help if you have your original contract or sales order number but they can look you up with out it.
I'm in the same situation and I was wondering why I didn't receveived any mail.
Filemaker said they are sending the mail with the download links and license numbers within 7 days, so up to May 17th.
If nothing receveid at the 17th then there is a problem
I have been trying to get ahold of my sales guy for a few days. I think they are super busy right now. Overworked and understaffed.
2 of 2 people found this helpful
Thanks for the feedback. For users who qualify, links for FM 15 should arrive by next Tuesday, 5/17, at the latest.
Given the interest FM 15, our reps are dealing with higher than normal call volumes, Our apologies for the delay. Let me know If you are having individual issues connecting with reps.
Thank you for your support of the FileMaker Platform.
Customer Success Manager