14 Replies Latest reply on Aug 31, 2016 8:24 AM by user18013

    FM GO 15 Barcode scan

    user18013

      Hallo,

       

      I'm using Fm Go for scanning orders.

      I also use this for putting photo's in a container field.

      So first scan the order and then use "insert from device" the camera.

      In FM Go 15 I can't scan anymore after inserting a photo.

      In FM Go 14 still working.

      Scanning only barcodes work fine.

      When replace "insert from device" Camera with Photo Libary works also.

       

      Any idea?

       

      Regards Leo

        • 1. Re: FM GO 15 Barcode scan
          TSGal

          user18013:

           

          Thank you for your post.

           

          I am unable to replicate the issue.  This is what I have done:

           

          1. In FileMaker Pro 14, I created a test database file with three Container fields: ScanOrder, TakePicture, Photos.

          2. I create a script with the following script steps:

            Insert from Device [ Table::ScanOrder ; Type: Bar Code ; Camera: Back ; Resolution: Full ]

            Insert from Device [ Table::TakePicture ; Type: Camera ; Camera: Back ; Resolution: Full ]

            Insert from Device [ Table::Photos ; Type: Photo Library ]

           

          3. I closed the file and copied it to FileMaker Go 14 and FileMaker Go 15 workspaces.

          4. I opened the file in FileMaker Go 14, added a record, and executed the script.  Repeat for four records.

          5. I opened the file in FileMaker Go 15, added a record, and executed the script.  Repeated for several records.

           

          Let me know what I am doing differently than you so I can replicate the issue.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: FM GO 15 Barcode scan
            user18013

            Thanks for answering,

             

            I've made also a test database.

            And able to replicate.

            Procedure:

            1.Insert from Device [ Table::ScanOrder ; Type: Bar Code ; Camera: Back ; Resolution: Full ] => text Barcode in ScanOrder

            2.Insert from Device [ Table::TakePicture ; Type: Camera ; Camera: Back ; Resolution: Full ] => Picture inserted in TakePicture

            3.Insert from Device [ Table::Photos ; Type: Photo Library ] => Photo selected in Photo.

             

            So far so good,

             

            Going to step 1 again:

            Camera opens but will not scan.

             

            After closing test database, filemaker Go and reopening the test database works scanning again.

            Until the camera is used for taking a picture.

             

            I'm using a iPad mini with IOS 9.3.1

             

            Regards Leo

            1 of 1 people found this helpful
            • 3. Re: FM GO 15 Barcode scan
              TSGal

              user18013:

               

              Thank you for the additional information.  I can now replicate the issue.  Inserting a photo is not the issue, as I am able to insert a photo and then scan again.  It is only after I use the camera to take picture am I not able to scan again.

               

              I have sent your post along with a sample file to our Development and Testing departments for review.  When I receive any feedback, I will let you know.

               

              TSGal

              FileMaker, Inc.

              • 4. Re: FM GO 15 Barcode scan
                user18013

                Hello TSGal,

                 

                 

                 

                Thanks for responding.

                 

                Till there’s a solution FM Go 14 will be used.

                 

                 

                 

                 

                 

                Regards,

                 

                Leo van Zeijl

                 

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                Van: TSGal 

                Verzonden: dinsdag 17 mei 2016 20:28

                Aan: Leo van Zeijl

                Onderwerp: Re:  - FM GO 15 Barcode scan

                 

                 

                 

                 

                 

                 

                <https://community.filemaker.com/?et=watches.email.thread> FileMaker Community

                 

                 

                 

                 

                 

                 

                FM GO 15 Barcode scan

                 

                 

                reactie van TSGal <https://community.filemaker.com/people/TSGal?et=watches.email.thread>  in Report a Product Issue - Bekijk de volledige discussie <https://community.filemaker.com/message/567944?et=watches.email.thread#567944>

                • 5. Re: FM GO 15 Barcode scan
                  TSGal

                  user18013:

                   

                  Our Testing department was also able to replicate the issue, and all information has now been sent to Development for further review.

                   

                  TSGal

                  FileMaker, Inc.

                  • 6. Re: FM GO 15 Barcode scan
                    34South

                    I reported the same on FMForums. I find one has to have used the barcode feature, then have captured an image using the camera, after which the barcode scan fails to trigger even when these two actions are performed separately, that is not within the same script. Performing an image capture before doing a barcode scan does not generate the same problem. In a script which calls the barcode scan first, followed later by the image grab, the barcode scan works, but the camera then fails to activate for the image grab - so another variant of the problem. It all worked with FMGo 14, not in FMGo 15 on an iPhone 6 Plus, or an iPad 3rd generation, running the latest IOS version.

                    • 7. Re: FM GO 15 Barcode scan
                      TSGal

                      34South:

                       

                      This confirms what our Testing department has reported to Development.  I have attached your post to the original report.  When more information becomes available, I will post again.

                       

                      TSGal

                      FileMaker, Inc.

                      • 8. Re: FM GO 15 Barcode scan
                        user18013

                        Still no progress?

                        • 9. Re: FM GO 15 Barcode scan
                          TSPigeon

                          user18013:

                           

                          I can confirm this issue has not been fixed with a path or update as of yet. No work arounds have been provided either. We will post back here when further information is available.

                           

                          TSPigeon

                          FileMaker, Inc.

                          • 10. Re: FM GO 15 Barcode scan
                            tkessler45

                            This issue is affecting my workflows as well. I can scan barcodes just fine up until I use the camera to take a picture, and then subsequent barcode scans fail. The ability to continue scanning barcodes in addition to taking pictures is absolutely required for my needs. This issue cropped up in the past for FileMaker Go 13, and was fixed with an update (see here: Bar code scanning fails on FileMaker Go when using Insert From Device script step | FileMaker ).

                             

                            Ultimately, this bug just needs to be fixed by FileMaker ASAP.

                            1 of 1 people found this helpful
                            • 11. Re: FM GO 15 Barcode scan
                              Razor

                              After spending a few hours trying finding and trying to debug this behavior in my project, I came to the discussion boards to hopefully find a solution. 

                               

                              I see this issue is almost 3 months old now.  Are there any updates or news regarding a fix?

                              • 12. Re: FM GO 15 Barcode scan
                                TSGal

                                razor:

                                 

                                There are no updates at this time.  FileMaker Go 15.0.1 is still the current version.

                                 

                                TSGal

                                FileMaker, Inc.

                                • 13. Re: FM GO 15 Barcode scan
                                  TSGal

                                  All:

                                   

                                  This issue has been addressed in FileMaker Go 15.0.2.

                                   

                                  TSGal

                                  FileMaker, Inc.

                                  • 14. Re: FM GO 15 Barcode scan
                                    user18013

                                    Can confirm issue has also been addressed in our solution.

                                     

                                    Leo