Thank you for your post.
I am not seeing any other reports of this issue. Could you provide some more information:
-Does this issue occur when SSL is disabled?
-Does the issue occur when accessing a new file? (perhaps host a new Starter Solution for testing)
-Does the issue always occur when the backup you mentioned gives a lock conflict?
-Do you have any Plug-Ins installed? (Does the issue occur when they are removed?)
I look forward to your response!
I have already tested some of these things previously:
- SSL doesn't affect the issue whether on or off
- It doesn't always occur when a backup is running, the backup merely exposes the issue in the logs by reporting locks, usually the server has become unresponsive before the backup (quite often when running a scheduled Filemaker script but not always, sometimes spontaneously while users are adding records to the database).
- We did have MonkeyBread Plugin installed but have removed that in our efforts to track down the issue, it didn't solve the problem.
- I haven't tried with a different file as this is a production server and our users are specifically accessing one solution. As I mentioned, reverting to FMS 14.0.3 or earlier resolves the issue so I suspect the file is ok.
I would add that the file is 11GB in size including it's (secure, external) container data which accounts for the majority of it. Records consist of uploaded images for the most part.
Thank you for your response!
Testing with a new file would still be a great step, if possible. Damaged files do sometimes show issues in newer versions or updates of the software that hadn't been a problem previously.
Since the issue occurs on FileMaker Server 15 as well, you have tried "reinstalling". Before installing 14.0.4 or 15 have you removed or renamed the FileMaker Server Folder? It is possible the newer software is referencing a damaged file that 14.0.3 isn't affected by.
I will look into changes after 14.0.3 that we can look into while I wait for your response here.
Thank you for your help TSPigeon
I can't take down the main file right now as it's the busiest time of year for the schools who use our solution but will do so as soon as possible.
Regarding reinstalling, the server was previously running Windows 2008R2 Std and experienced these issues after going to 14.0.4.x. Again, while trying to track the issue down, we wiped the server and clean installed 2012R2 and 188.8.131.522 completely clean so there wouldn't be any left over files in the FileMaker Server folder.
Anything else you can suggest would be much appreciated