ChristofferRexen_1

FileMaker crashing when hovering attachments to Gmail

Discussion created by ChristofferRexen_1 on Jun 6, 2016
Latest reply on Jul 7, 2016 by ChristofferRexen_1

Product and version

FileMaker Pro 13.0v5

 

OS and version

Mac Mini (Late 2014), OS X Yosemite V. 10.10.5

 

Browser and version

(for WebDirect only)

 

Hardware

Processor
CPU speed:- 1.4 GHz
CPU Type:- Intel Dual-Core i5
Cores:- 2
Bus Speed:- 5 GT/s DMI
Cache:- 3 MB L3 cache
64-bit:- Yes
Turbo Boost:- Up to 2.7 GHz
Memory
Installed RAM:- 4 GB
Max. Amount:- 16 GB
Nr. of Slots:- None
RAM Speed:- 1600 MHz
RAM Type:- PC3-12800 LPDDR3
Storage and Media
Hard Drive:- 500 GB, 5400 rpm
Drive Brand:- Unknown.
Drive Bus:- Serial-ATA
Optical Drive:- Sold separately.
Optical Bus:- USB
Other Media:- None
Graphics
Display Size:- -
Graphics Card:- Intel Iris 5100
Card Memory:- Up to 1.5 GB Shared.
Max. Resolution:- 2560 x 1600 (Thunderbolt)
- 4096 x 2160 (HDMI)
BLU / Coating:- -
Networking
AirPort:- Built-in Airport Extreme (802.11 a/b/g/n/ac).
Ethernet:- 10/100/1000BASE-T (RJ-45).
Bluetooth:- Built-in Bluetooth 4.0
Infrared:- Yes, for use with Apple remote only.
Modem:- None
Ports and Expansion
USB:- 4 ports (USB 3.0 / 5 Gbps)
FireWire:- None
Display port:- HDMI & 2x Thunderbolt 2
Card Slot:- SD Card slot (SDXC)
Thunderbolt:- Yes, 2x Thunderbolt 2
Operating System and Software
Original OS:- OS X 10.10 Yosemite
Maximum OS:- Latest release of OS X.
Minimum OS:- OS X 10.10 Yosemite
Size and Weight
Height:- 1.4 inches (3.6 cm)
Width:- 7.7 inches (19.7 cm)
Depth:- 7.7 inches (19.7 cm)
Weight:- 2.6 pounds (1.20 kg)
Temperature and Cooling
Fans:- 1
Exhaust:- Backside.
Intake:- Coming Soon
Power
Usage:- 100 - 240V AC
Adapter:- Built-in
Battery:- Not applicable
Battery Life:- Not applicable
Battery Cycles:- Not applicable
User Replaceable:- Not applicable
Continuity and AirPlay
Calls & SMS:- Supported
Handoff:- Supported
Hotspot:- Supported
AirDrop:- Supported
AirPlay:- iTunes & Mirroring
Boot Camp Support
Version:- Boot Camp Assistant
Windows XP:- Not supported
Windows Vista:- Not supported
Windows 7:- Supported (64-bit)
Windows 8:- Supported (64-bit)
Windows 10:- Coming Soon
Repair and Support
Support Status:- Supported
Apple Programs:- -
Warranty:- Check warranty status here
Audio
Speakers:- Built-in mono speaker
Microphone:- None
Line In:- 3.5-mm audio in
Line Out:- 3.5-mm headphone port
Tools
Maintenance:- Coming Soon
Battery:- Coming Soon
Temperature:- Get smcFanControl
- or TG Pro
Security:- Adware Medic
Health:- None
Recommended Upgrades
Storage:- None
Memory:- None
Graphics:- None
Optical:- Forget the SuperDrive
Misc information
Model ID:- Macmini7,1
Model Nr:-
Order Nr.:- -
Camera:- None
Misc information
Introduction:- October 2014
Discontinued:- This model is still in production.
Diagnostics:- -

Description

The Client is sitting locally on his Mac Mini, with two screens connected, Samsung S27E650.

The Client has FileMaker Pro and Google Chrome, Gmail (Browser based) open.

The Client is downloading a specific file from one of our many FM-Databases to his desktop.

The Client renames the file, and drags the file from the desktop, across the open FileMaker windows on screen 1, to attach the file into Gmail, when Suddenly FileMaker crashes, and he now has to open the databases again.

The Client has experienced the crash up to 10 times, within the last two weeks.

 

I have attached a bunch of crash reports, for possible diagnostic / workaround.

 

How to replicate

It is intermittent fault, you can't, really.

 

Workaround

I will try re-installing FileMaker Pro on the Clients machine.

Attachments

Outcomes