1 Reply Latest reply on Jun 14, 2016 7:27 AM by TSPigeon

    FileMaker Server Does Not Clear Connections

    david_lalonde@d-cogit.ca

      Product and version (e.g. FileMaker Pro 14.0.3)

      FileMaker Server 15.0.1.137, FileMaker Server 14 (do not have a version number because it is no longer in use)

       

      OS and version

      Windows Server 2008 R2, Windows Server 2012 R2 Datacentre

       

      Browser and version (for WebDirect only)

      Various

       

      Hardware

      No idea. A virtual machine hosted by Direct Impact of Laval, Quebec, Canada, a FBA Platinum member.

       

      Description

      FileMaker Server (FMS) ceases to function correctly from time to time. During those times, FMS indicates that a single user using the same IP address and protocol (WebDirect, etc.) is connected multiple times or is connected when he/she is not. Users report that solutions becomes unresponsive during those times. They often close their browser window and try again. They log in and then the solution becomes unresponsive again. This affects all hosted solutions. At this point, the server will no longer disconnect any user when the server admin attempts to disconnect a user and it fails to close any database when instructed to do so. Backups abort unexpectedly (that's the message). A restart from the console or from the command line interface also fails. Our only solution (to date) is to restart the computer.

       

      FileMaker Server 14 did this once in our three months of usage. FileMaker Server 15 did this four times in four weeks. Two of those four times occurred on the same day. This frequency worries us. We are looking like a bad service provider to our customers.

       

      How to replicate

      We have no idea how to replicate this issue.

       

      Workaround (if any)

      We can only restart the computer to resolve the issue. We are worried this could impact database files. We are also worried about the effect this is having on our reputation as service providers.

        • 1. Re: FileMaker Server Does Not Clear Connections
          TSPigeon

          david_lalonde@d-cogit.ca:

           

          Thank you for your post!

           

          We do have reports of "Ghost Users" in some instances. We have found that it is usually caused by a damaged installation in which case you might:

          1. Uninstall FileMaker Server

          2. Rename the FileMaker Server Folder

          3. Reboot the machine

          4. Reinstall

           

          This can also be caused by forced disconnects (such as crashing or hard shutdowns on the clients side). The resolutions become more broad here since it could be the clients handling of the application, a third-party plug-in, damage in the databases themselves, damaged install of the application, etc. Issues that you might not be aware of if clients aren't reporting them.

           

          I hope this helps and if you have any further information please let me know!

           

          TSPigeon

          FileMaker, Inc.