A 500 error is generally a connection error on the server side, but hard to say. Have you tested both http and https?
It could simply be a timeout issue due to a slow connection. I am sure some other will have some better direction for you.
How can I tell if it is http or https?
I mean the Client is accessing WebDirect via our servers IP address.
Nothing saying http or https in the address bar.
- Sorry for the dumb question.
Check the web server logs. --- L