AnsweredAssumed Answered

Acrobat Error when viewing PDF in Container

Question asked by MartinCrosman on Jul 27, 2016
Latest reply on Feb 18, 2017 by MartinCrosman

Recently update server from FileMaker Server 13 to Filemaker Server 15. Clients are using Filemaker Pro 13 and FileMaker Pro 15 (soon to all migrate to Filemaker Pro 15 clients (32bit)


Windows 7,  IE11, Acrobat Reader XI


PDF are stored in the application using Open External Containers.


Prior to update to FileMaker Server 15 all pdfs can be seen in the viewer without issue.


Since updating most pdfs can be seen in the viewer without issue. However some are not displaying and get this error


A Network error occurred while accessing this document on the internet. Would you like to close the document or reload it. Clicking on either buttons results in a grey container. The document can be exported from the container and will open in Acrobat.


At times this error also appears:

There was a problem reading this document (109) - OK


98% of the documents are viewable but all should be. Curiously there are some documents that have this problem with FileMaker Pro 13 client but they don't have the problem with using FileMaker 15 client.


Anyone else encounter this?


I had read that this may be an issue with a conflict with IE 11 and Reader XI. Suggestions are to update Reader or install DC? Anyone followed this advice and had the problem disappear.


Thanks for your help