can you post screenshot of the dialog(s) with the PDF generation script step?
And perhaps this is a Product Issue that needs to be reported?
I print pdf files generated by FMPA 15 all the time. Mostly from the temporary folder. No problems whatsoever. So there's definitely something else going on here. Perhaps give us more details.
Could you have possibly accidentally set the PDF file to not allow printing in your generate pdf script step? (By password protecting it)
We had success with our MBS Plugin and the DynaPDF.Optimize command to fix broken PDFs.
So you could post process the PDFs before opening them.
I'm simply using the Save Records as PDF script step as usual.
FM Pro 15 is now producing compessed files much smaller than FM Pro 14 - which is nice. See attached.
Using a test Windows 10 computer, I produced two PDF files. FM Pro 14's resulting PDF is 157KB in size and the FM Pro 15's resulting PDF is 91KB. This efficiency is somehow causing *most* Windows Adobe users to not be able to print. I (a windows 10 user) can print the both PDFs.
Mac Adobe users are able to print both PDFs as well. I'm now theorizing that I may have outdated HP Printer drivers on the user workstations. I'll find out and let everyone know.
Update: Watching the Event Viewer log,
A fatal error occured while printing job Quote_12067732_FM15.pdf, id 4 on the print queue (HP LaserJet). The print filter pipeline process was terminated. Error information 0x80004005.
Printing the FM14 does not yeild this error. I think this issue was also reported here and a fix is on the way:.
eworbit is having the issue. Not me.
Ya, I hit the wrong reply button.
the pdf engine has been changed in v15 (in 14.06 as well). Known issues: Corrupt pdf (in our case when adding pdfs to existing ones) when creating them from a layout with the classic theme - or due to created pdf couldn't be openend, not just when printing
Althoguh not sure if it's the same issue here: What font are You using? Do You have an older classic theme for the print-layout?
Edit (hate that iOS-track-pad thing that eats letters-paragraphs..)
'when creating them from a layout with the classic theme - or due to *old fonts. Here, the* created pdf couldn't be openend, not just when printing'
I have been having the same issue with FM15 and FM14 prior to V6 update.
I posted this a while back and uploaded samples to TSGal on thread 163022.
I was given the advice to change the fonts from Arial etc. Made no difference. It all went a bit quite after then.
Still can't print pdfs, and here's the thing, some printers will print the pdf, some won't.
There must be something going on.
I had no trouble printing either of your pdf files (MacOSX El Capitan). I would suspect printer level problems too—although these may be being triggered by a different output from FM15. In the past I have occasionally had problems with PDF files downloaded from websites (tickets and the like) which refused to print on my ageing GCC laser printer but printed OK in my Epson inkjet. My take is that there may be nothing wrong/corrupt with the PDFs that FM15 is generating, just an incompatibility with older software. Test it yourself on another printer if possible.
As I feared, FM 15.0.2 was released with the same PDF problem. Although, these new PDFs are much smaller in size, some windows printer spoolers can't cope with the new PDFs but some can. It's hit and miss. I've attached the same PDF record document produced out of FM 14.0.5 and FM 15.0.2.
What's interesting is the tool I used here: http://www.pdf-tools.com/pdf/validate-pdfa-online.aspx
For version 14.0.5, the pdf file:
"The file format (header, trailer, objects, xref, streams) is corrupted." only for PDF/A-1a & PDF/A-1b processor options.
For version 15.0.2, the pdf file:
"The file format (header, trailer, objects, xref, streams) is corrupted." for every PDF/A-1a, PDF/A-1b, PDF/A-2a, PDF/A-2u, PDF/A-2b, PDF/A-3a, PDF/A-3u, PDF/A-3b processor options.
So I don't understand how 14.0.6, 15.0.1, and 15.0.2 (regardless of Mac or Windows FM client) is producing a corrupt PDF across all validation processors.
Is there allready a fix fot this issue?
Because some customers can't print the created PDF's, like invoices and this is a big problem...
if You're on MacOS, 15.02 should be fine. There are issues on Windows, though..