FileMaker 13 not releasing users

Discussion created by MikeWile on Aug 17, 2016
Latest reply on Aug 17, 2016 by tsplatypus

Product and version (FileMaker Server v13.0v9)

OS and version Windows Server 2012R2

Browser and version (for WebDirect only)


Usually we have 25 to 30 users connected to the server at a time. Once in a while, we get a message that the server limit of 100 has been reached. If I log on to the admin panel, it shows the same user multiple times, sometimes as much as 10x. Apparently, when they log off and then log back on, the first connection is not released. Is this a known problem? Most of the users are connecting to the FileMaker Server Windows from MACs running El Capitan.