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Windows User can not connect after install of new SSL Cert

Question asked by tcwaters on Aug 22, 2016
Latest reply on Aug 22, 2016 by tcwaters

Filemaker 15 Server running on a Windows VM


FMPro 15 user on Windows OS


We recently replaced the previous single server SSL cert with a wildcard cert, and now I have a FMPro user (on Windows) who can not connect to the server. I have deleted and recreated a favorite for the server, but the launch window displays no databases. All of my other desktop users are on Mac, and all can connect just fine-- just this one Windows user can not. It makes no sense. any ideas as to what is going on?