0 Replies Latest reply on Aug 23, 2016 11:14 AM by JeffHenry

    FileMaker Server 14 Crash - Need help debugging crash log

    JeffHenry

      Hi Community and TS,

       

      My client had a server crash the other day and we would like some assistance in determining the cause of the crash. Here are some specs to start:

       

      Mac Mini running OS X 10.10.5

      FileMaker Server 14.0.4.412

      Actual ODBC Driver 3.3.7

       

      FileMaker Server Log Viewer didn't throw any errors about the Database Server terminating. All the connections were just forced to disconnect and stated as being "idle", when they were not.

       

      Client ended up restarting the server before notifying me, but i'm assuming the Database Server had terminated unexpectedly and toggled off.

       

      From checking the Console Logs, there was a crash log for FileMaker Server. Here is the crashed thread:

       

      Thread 25 Crashed:

      0 libsystem_malloc.dylib                        0x00007fff8d6fad62 tiny_free_list_add_ptr + 108

      1 libsystem_malloc.dylib                        0x00007fff8d6f8dd2 tiny_malloc_from_free_list + 1450

      2 libsystem_malloc.dylib                        0x00007fff8d6f77e4 szone_malloc_should_clear + 317

      3 libsystem_malloc.dylib                        0x00007fff8d6f7667 malloc_zone_malloc + 71

      4 libsystem_malloc.dylib                        0x00007fff8d6f6187 malloc + 42

      5 libc++abi.dylib                                  0x00007fff8547323e operator new(unsigned long) + 30

      6 com.filemaker.support.framework       0x00000001094bce3b std::basic_string<unsigned short, std::char_traits<unsigned short>, std::allocator<unsigned short> >::_Rep::_S_create(unsigned long, unsigned long, std::allocator<unsigned short> const&) + 107

      7 com.filemaker.support.framework       0x00000001094f3beb std::basic_string<unsigned short, std::char_traits<unsigned short>, std::allocator<unsigned short> >::_Rep::_M_clone(std::allocator<unsigned short> const&, unsigned long) + 35

      8 com.filemaker.support.framework       0x00000001094f327a std::basic_string<unsigned short, std::char_traits<unsigned short>, std::allocator<unsigned short> >::reserve(unsigned long) + 62

      9 com.filemaker.support.framework       0x00000001094bcd78 std::basic_string<unsigned short, std::char_traits<unsigned short>, std::allocator<unsigned short> >::append(std::basic_string<unsigned short, std::char_traits<unsigned short>, std::allocator<unsigned short> > const&) + 64

      10 com.filemaker.support.framework     0x00000001094fddf1 Draco::UniversalPath::GetUserEntryFormat() const + 247

      11 com.filemaker.AdminMgr.framework 0x0000000107e2951b AdminMgr::IsDefaultFileSetChanged(std::set<Draco::unistring, std::less<Draco::unistring>, std::allocator<Draco::unistring> >&) + 187

      12 com.filemaker.AdminMgr.framework 0x0000000107e28c2f AdminMgr::OnCheckOtherMsgCodes(Draco::Msg*) + 479

      13 com.filemaker.FMS.framework          0x000000010801204a FMS::ComponentBaseThread::CheckOtherMsgCodes(Draco::Msg*) + 202

      14 com.filemaker.FMS.framework          0x0000000108012cca FMS::ComponentBaseThread::Main() + 250

      15 com.filemaker.AdminMgr.framework 0x0000000107e27276 AdminMgr::Main() + 326

      16 com.filemaker.support.framework     0x00000001094e72ff Draco::Thread::RunThread() + 59

      17 com.filemaker.support.framework     0x00000001094e6380 Draco::Thread::ThreadUnixProc(void*) + 54

      18 libsystem_pthread.dylib                   0x00007fff8a5d005a _pthread_body + 131

      19 libsystem_pthread.dylib                   0x00007fff8a5cffd7 _pthread_start + 176

      20  libsystem_pthread.dylib 0x00007fff8a5cd3ed thread_start + 13

       

      Any other logs I should be looking at as well?

       

      Thank you,

      Jeff Henry