access privileges error causing a corrupt file

Discussion created by itsmeisthatu on Sep 1, 2016
Latest reply on Sep 1, 2016 by philmodjunk

i have a database that i am selling to customers via a runtime solution. this customer is on windows using FMP 13 and FM GO 13 but he keeps getting this error message when trying to sync back from the ipad to the pc "The access privileges in this file have been damaged or tampered with. please contact filemaker technical support if the problem cannot be resolved".

he is the only one having this issue. i have asked him to try FM GO 15 to see if this solves the issue.


is this an error message that's easily solved or is this customer messing with the system.


Many Thanks in advance