1 2 Previous Next 15 Replies Latest reply on Sep 20, 2016 6:46 AM by TSGal

    FileMaker Pro 15 Advanced crashes when working with hosted file

    DamonCasey

      I'm working with one particular file that is now in production on FileMaker Server 15. The system was originally developed in 11 or earlier (I inherited this system and have no access to the original developer) and has been upgraded over time. I recently developed some major changes locally in FileMaker Pro 15 Advanced on an iMac and didn't see any crashes with the system at all. Now it's hosted on FileMaker Server I see crashes all the time with at least two different layouts.

       

      One layout is based on the Classic theme and the other is based on a custom theme. Copying objects, double-clicking fields, deleting objects, adding text objects all cause crashes.

       

      I was going to recreate the layouts and use a DDR to find scripts that point to the problem layouts. Creating a DDR also causes a crash.

       

      I don't currently have access to the server to be able to take a backup and inspect the file locally so I'll need to wait until tomorrow for that.

       

      I have plenty of crash logs I can make available to you.

        • 1. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
          TSGal

          DamonCasey:

           

          Thank you for your post.

           

          Feel free to post one of the crash reports up to and including the crashed thread.  This will let me know what area of the application is causing a crash.

           

          Keep in mind that the Classic theme was deprecated in FileMaker Pro 13 and has been removed from FileMaker Pro 15.  I recommend moving away from the Classic theme and move to another built-in theme (e.g., Minimalist) as there are a few issues reported with the Classic theme.

           

          Is the second custom theme originally created using the Classic theme?  If so, be sure to migrate to another theme.

           

          TSGal

          FileMaker, Inc.

          • 2. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
            DamonCasey

            TSGal:

             

            Here's a crash report when I attempted to copy objects from the custom-themed layout:

             

            Process:               FileMaker Pro [6185]

            Path:                  /Applications/FileMaker Pro 15 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro

            Identifier:            com.filemaker.client.advanced12

            Version:               15.0.1 (15.0.1)

            Code Type:             X86-64 (Native)

            Parent Process:        ??? [1]

            Responsible:           FileMaker Pro [6185]

            User ID:               502

             

             

            Date/Time:             2016-09-14 18:54:23.585 +0100

            OS Version:            Mac OS X 10.11.4 (15E65)

            Report Version:        11

            Anonymous UUID:        4F0AB232-411A-F520-36E6-1B6BF1B5DC10

             

             

             

             

            Time Awake Since Boot: 39000 seconds

             

             

            System Integrity Protection: enabled

             

             

            Crashed Thread:        0  Dispatch queue: com.apple.main-thread

             

             

            Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

            Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000188

            Exception Note:        EXC_CORPSE_NOTIFY

             

             

            VM Regions Near 0x188:

            -->

                __TEXT                 0000000101888000-00000001023d0000 [ 11.3M] r-x/rwx SM=COW  /Applications/FileMaker Pro 15 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro

             

             

            Application Specific Information:

            Performing @selector(dispatchMenuCommand:) from sender NSMenuItem 0x7fb19e00db90

             

             

            Global Trace Buffer (reverse chronological seconds):

            125.762261   AppleJPEG                 0x00007fff8f90f11c [0x7fb1a7006200] Decoding completed without errors

            125.762261   AppleJPEG                 0x00007fff8f90d0fc [0x7fb1a7006200] Options: 14x14 [FFFFFFFF,FFFFFFFF] 0001D060

            125.762261   AppleJPEG                 0x00007fff8f90cfae [0x7fb1a7006200] Decoding: C0 0x000E000E 0x0001354A 0x22111100 0x00000000 685

            125.762261   AppleJPEG                 0x00007fff8f90c05e [0x7fb1a7006200] Created session

            125.767447   AppleJPEG                 0x00007fff8f90f11c [0x7fb1a5550200] Decoding completed without errors

            125.767447   AppleJPEG                 0x00007fff8f90d0fc [0x7fb1a5550200] Options: 14x14 [FFFFFFFF,FFFFFFFF] 0001D060

            125.767447   AppleJPEG                 0x00007fff8f90cfae [0x7fb1a5550200] Decoding: C0 0x000E000E 0x0001354A 0x22111100 0x00000000 685

            125.767447   AppleJPEG                 0x00007fff8f90c05e [0x7fb1a5550200] Created session

            133.181562   AppleJPEG                 0x00007fff8f90f11c [0x7fb19ceac800] Decoding completed without errors

            133.181562   AppleJPEG                 0x00007fff8f90d0fc [0x7fb19ceac800] Options: 12x12 [FFFFFFFF,FFFFFFFF] 0001D060

            133.181562   AppleJPEG                 0x00007fff8f90cfae [0x7fb19ceac800] Decoding: C0 0x000C000C 0x0002354A 0x11111100 0x00000000 696

            133.181562   AppleJPEG                 0x00007fff8f90c05e [0x7fb19ceac800] Created session

            133.183566   AppleJPEG                 0x00007fff8f90f11c [0x7fb19cea9c00] Decoding completed without errors

            133.183566   AppleJPEG                 0x00007fff8f90d0fc [0x7fb19cea9c00] Options: 12x12 [FFFFFFFF,FFFFFFFF] 0001D060

            133.183566   AppleJPEG                 0x00007fff8f90cfae [0x7fb19cea9c00] Decoding: C0 0x000C000C 0x0002354A 0x11111100 0x00000000 696

            133.183566   AppleJPEG                 0x00007fff8f90c05e [0x7fb19cea9c00] Created session

            133.184199   AppleJPEG                 0x00007fff8f90f11c [0x7fb1a548ce00] Decoding completed without errors

            133.184199   AppleJPEG                 0x00007fff8f90d0fc [0x7fb1a548ce00] Options: 12x11 [FFFFFFFF,FFFFFFFF] 0001D060

            133.184199   AppleJPEG                 0x00007fff8f90cfae [0x7fb1a548ce00] Decoding: C0 0x000C000B 0x0002354A 0x11111100 0x00000000 696

            133.184199   AppleJPEG                 0x00007fff8f90c05e [0x7fb1a548ce00] Created session

            133.184199   AppleJPEG                 0x00007fff8f90f11c [0x7fb1a5481800] Decoding completed without errors

            133.184199   AppleJPEG                 0x00007fff8f90d0fc [0x7fb1a5481800] Options: 12x11 [FFFFFFFF,FFFFFFFF] 0001D060

            133.184199   AppleJPEG                 0x00007fff8f90cfae [0x7fb1a5481800] Decoding: C0 0x000C000B 0x0002354A 0x11111100 0x00000000 696

            133.184199   AppleJPEG                 0x00007fff8f90c05e [0x7fb1a5481800] Created session

            133.184199   AppleJPEG                 0x00007fff8f90f11c [0x7fb1a5470e00] Decoding completed without errors

            133.184199   AppleJPEG                 0x00007fff8f90d0fc [0x7fb1a5470e00] Options: 12x11 [FFFFFFFF,FFFFFFFF] 0001D060

            133.184199   AppleJPEG                 0x00007fff8f90cfae [0x7fb1a5470e00] Decoding: C0 0x000C000B 0x0002354A 0x11111100 0x00000000 696

            133.184199   AppleJPEG                 0x00007fff8f90c05e [0x7fb1a5470e00] Created session

            133.184239   AppleJPEG                 0x00007fff8f90f11c [0x7fb1a5372e00] Decoding completed without errors

            133.184239   AppleJPEG                 0x00007fff8f90d0fc [0x7fb1a5372e00] Options: 12x11 [FFFFFFFF,FFFFFFFF] 0001D060

            133.184239   AppleJPEG                 0x00007fff8f90cfae [0x7fb1a5372e00] Decoding: C0 0x000C000B 0x0002354A 0x11111100 0x00000000 696

            133.184307   AppleJPEG                 0x00007fff8f90c05e [0x7fb1a5372e00] Created session

            133.184385   AppleJPEG                 0x00007fff8f90f11c [0x7fb1a2430000] Decoding completed without errors

            133.184385   AppleJPEG                 0x00007fff8f90d0fc [0x7fb1a2430000] Options: 12x11 [FFFFFFFF,FFFFFFFF] 0001D060

            133.184385   AppleJPEG                 0x00007fff8f90cfae [0x7fb1a2430000] Decoding: C0 0x000C000B 0x0002354A 0x11111100 0x00000000 696

            133.184435   AppleJPEG                 0x00007fff8f90c05e [0x7fb1a2430000] Created session

            133.185822   AppleJPEG                 0x00007fff8f90f11c [0x7fb1a5ab0c00] Decoding completed without errors

            133.185822   AppleJPEG                 0x00007fff8f90d0fc [0x7fb1a5ab0c00] Options: 12x11 [FFFFFFFF,FFFFFFFF] 0001D060

             

             

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

            0   com.filemaker.fmengine.framework 0x0000000104398c41 Draco::LayoutObjectList::PushToCanonicalList(std::__1::deque<Draco::LayoutObject*, std::__1::allocator<Draco::LayoutObject*> > const&, std::__1::deque<Draco::LayoutObject*, std::__1::allocator<Draco::LayoutObject*> >&, Draco::ILayoutObjectVisitor&) + 25

            1   com.filemaker.fmengine.framework 0x0000000104398d3f Draco::LayoutObjectList::PushToCanonicalList(std::__1::deque<Draco::LayoutObject*, std::__1::allocator<Draco::LayoutObject*> > const&, std::__1::deque<Draco::LayoutObject*, std::__1::allocator<Draco::LayoutObject*> >&, Draco::ILayoutObjectVisitor&) + 279

            2   com.filemaker.fmengine.framework 0x0000000104398bf9 Draco::LayoutObjectList::GetCanonicalFilteredList(Draco::ILayoutObjectVisitor&) const + 99

            3   com.filemaker.fmengine.framework 0x00000001043f9275 Draco::ContainerLayoutObject::GetCanonicalFilteredList(Draco::ILayoutObjectVisitor&) const + 21

            4   com.filemaker.client.advanced12 0x0000000101a52d01 LAY_CopyObjects_EnvRec::CopyToXMLStream(Draco::ByteBuffer&, Draco::CoordRect&) + 315

            5   com.filemaker.client.advanced12 0x0000000101a53090 LAY_CopyObjects_EnvRec::CopyLayoutData(Draco::CoordRect&) + 102

            6   com.filemaker.client.advanced12 0x0000000101a5338b LAY_CopyObjects_EnvRec::Begin(FMDocWindow&, Draco::CoordRect&) + 583

            7   com.filemaker.client.advanced12 0x0000000101a5348d LAY_CopyObjects(FMDocWindow&, Draco::CoordRect&, XInternalDragReference*) + 74

            8   com.filemaker.client.advanced12 0x0000000101d37067 LayoutCommands::ObjectsToScrap(FMDocWindow&) + 67

            9   com.filemaker.client.advanced12 0x0000000101a0ea9f SCRAP::DoCopy(FMDocWindow&, bool) + 443

            10  com.filemaker.client.advanced12 0x000000010198397d AppHandleCommand(FMDocWindow*, unsigned int, bool) + 1347

            11  com.filemaker.client.advanced12 0x00000001019833db AppExecuteCommand(FMDocWindow*, unsigned int, bool, bool) + 261

            12  com.filemaker.client.advanced12 0x0000000101c839c4 +[FMCommandBridge executeCommandID:] + 23

            13  com.filemaker.client.advanced12 0x0000000101c73ca5 -[NSApplication(FMXApplicationAdditions) privateExecuteCommandID:] + 55

            14  com.filemaker.client.advanced12 0x0000000101c73c5c -[NSApplication(FMXApplicationAdditions) executeCommandID:withTarget:] + 104

            15  libsystem_trace.dylib         0x00007fff979a807a _os_activity_initiate + 75

            16  com.apple.AppKit               0x00007fff9fd88e89 -[NSApplication sendAction:to:from:] + 460

            17  com.dracoventions.2empowerfm   0x00000001091d9f49 0x109146000 + 606025

            18  com.apple.AppKit               0x00007fff9fd88c23 -[NSMenuItem _corePerformAction] + 336

            19  com.apple.AppKit               0x00007fff9fd88983 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

            20  libsystem_trace.dylib         0x00007fff979a807a _os_activity_initiate + 75

            21  com.apple.AppKit               0x00007fff9fd87871 -[NSMenu performKeyEquivalent:] + 357

            22  com.apple.AppKit               0x00007fff9fd86a15 -[NSApplication _handleKeyEquivalent:] + 920

            23  com.apple.AppKit               0x00007fff9fcad202 -[NSApplication sendEvent:] + 4274

            24  com.filemaker.client.advanced12 0x000000010188cdab -[FMCocoaApplication sendEvent:] + 328

            25  com.dracoventions.2empowerfm   0x00000001091d8bd2 0x109146000 + 601042

            26  com.apple.AppKit               0x00007fff9fb13ef6 -[NSApplication run] + 796

            27  com.filemaker.client.advanced12 0x000000010188cfad CMacApp_Main + 501

            28  com.filemaker.client.advanced12 0x0000000101952370 main + 49

            29  libdyld.dylib                 0x00007fff9dc2d5ad start + 1

            • 3. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
              DamonCasey

              Here's a crash log from creating the DDR:

               

              Process:               FileMaker Pro [6099]

              Path:                  /Applications/FileMaker Pro 15 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro

              Identifier:            com.filemaker.client.advanced12

              Version:               15.0.1 (15.0.1)

              Code Type:             X86-64 (Native)

              Parent Process:        ??? [1]

              Responsible:           FileMaker Pro [6099]

              User ID:               502

               

               

              Date/Time:             2016-09-14 18:51:29.730 +0100

              OS Version:            Mac OS X 10.11.4 (15E65)

              Report Version:        11

              Anonymous UUID:        4F0AB232-411A-F520-36E6-1B6BF1B5DC10

               

               

               

               

              Time Awake Since Boot: 39000 seconds

               

               

              System Integrity Protection: enabled

               

               

              Crashed Thread:        0  Dispatch queue: com.apple.main-thread

               

               

              Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

              Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000008

              Exception Note:        EXC_CORPSE_NOTIFY

               

               

              VM Regions Near 0x8:

              -->

                  __TEXT                 00000001094e1000-000000010a029000 [ 11.3M] r-x/rwx SM=COW  /Applications/FileMaker Pro 15 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro

               

               

              Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

              0   com.filemaker.dbengine.framework 0x000000010b5b6c94 Draco::HBAbstractKey::GetSerialKeyValue() const + 14

              1   com.filemaker.fmengine.framework 0x000000010be6f032 Draco::XMLOStreamLayout::SaveObjectAttrs(Draco::LayoutObject&) + 42

              2   com.filemaker.fmengine.framework 0x000000010be749ee Draco::XMLOStreamLayout::SavePopoverObj(Draco::PopoverLayoutObject&) + 36

              3   com.filemaker.fmengine.framework 0x000000010be75a5d Draco::XMLOStreamLayout::SavePopoverButtonInfo(Draco::PopoverButtonLayoutObject&) + 271

              4   com.filemaker.fmengine.framework 0x000000010be75aec Draco::XMLOStreamLayout::SavePopoverButtonObj(Draco::PopoverButtonLayoutObject&) + 102

              5   com.filemaker.fmengine.framework 0x000000010be73cc3 Draco::XMLOStreamLayout::SaveGroupInfo(Draco::GroupLayoutObject&) + 183

              6   com.filemaker.fmengine.framework 0x000000010be73d38 Draco::XMLOStreamLayout::SaveGroupObj(Draco::GroupLayoutObject&) + 58

              7   com.filemaker.client.advanced12 0x00000001095480b5 DDRAlgorithm::GenerateLayoutReport() const + 3467

              8   com.filemaker.client.advanced12 0x000000010954aa91 DDReport::XMLReportGeneratorFunctor::OutputXMLReport(DBFileNameAdapter const&, Draco::File&) const + 649

              9   com.filemaker.client.advanced12 0x000000010954a7a1 DDReport::XMLReportGeneratorFunctor::operator()(DBFileNameAdapter const&) const + 395

              10  com.filemaker.client.advanced12 0x000000010954c9bd DDReport::GenerateReport() + 1629

              11  com.filemaker.client.advanced12 0x00000001095e2492 DoFile(CocoaWindowType*, FMDocWindow*, unsigned int) + 2722

              12  com.filemaker.client.advanced12 0x00000001095dc8a6 AppHandleCommand(FMDocWindow*, unsigned int, bool) + 1132

              13  com.filemaker.client.advanced12 0x00000001095dc3db AppExecuteCommand(FMDocWindow*, unsigned int, bool, bool) + 261

              14  com.filemaker.client.advanced12 0x00000001098dc9c4 +[FMCommandBridge executeCommandID:] + 23

              15  com.filemaker.client.advanced12 0x00000001098ccca5 -[NSApplication(FMXApplicationAdditions) privateExecuteCommandID:] + 55

              16  com.filemaker.client.advanced12 0x00000001098ccc5c -[NSApplication(FMXApplicationAdditions) executeCommandID:withTarget:] + 104

              17  libsystem_trace.dylib         0x00007fff979a807a _os_activity_initiate + 75

              18  com.apple.AppKit               0x00007fff9fd88e89 -[NSApplication sendAction:to:from:] + 460

              19  com.dracoventions.2empowerfm   0x0000000110e29f49 0x110d96000 + 606025

              20  com.apple.AppKit               0x00007fff9fd88c23 -[NSMenuItem _corePerformAction] + 336

              21  com.apple.AppKit               0x00007fff9fd88983 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

              22  libsystem_trace.dylib         0x00007fff979a807a _os_activity_initiate + 75

              23  com.apple.AppKit               0x00007fff9fe1af20 -[NSMenu performActionForItemAtIndex:] + 131

              24  com.apple.AppKit               0x00007fff9fe1ae93 -[NSMenu _internalPerformActionForItemAtIndex:] + 35

              25  com.apple.AppKit               0x00007fff9fe1aceb -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107

              26  com.apple.AppKit               0x00007fff9fcc00dd NSSLMMenuEventHandler + 708

              27  com.apple.HIToolbox           0x00007fff97b9c7be DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1231

              28  com.apple.HIToolbox           0x00007fff97b9bc48 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 404

              29  com.apple.HIToolbox           0x00007fff97bb19e6 SendEventToEventTarget + 40

              30  com.apple.HIToolbox           0x00007fff97bfb99a SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 411

              31  com.apple.HIToolbox           0x00007fff97c26d5b SendMenuCommandWithContextAndModifiers + 59

              32  com.apple.HIToolbox           0x00007fff97c26d0c SendMenuItemSelectedEvent + 188

              33  com.apple.HIToolbox           0x00007fff97c26be8 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96

              34  com.apple.HIToolbox           0x00007fff97c27596 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 711

              35  com.apple.HIToolbox           0x00007fff97c27230 _HandleMenuSelection2 + 460

              36  com.apple.AppKit               0x00007fff9fcab1fe _NSHandleCarbonMenuEvent + 277

              37  com.apple.AppKit               0x00007fff9fb20241 _DPSNextEvent + 1906

              38  com.apple.AppKit               0x00007fff9fb1f32a -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

              39  com.apple.AppKit               0x00007fff9fb13e84 -[NSApplication run] + 682

              40  com.filemaker.client.advanced12 0x00000001094e5fad CMacApp_Main + 501

              41  com.filemaker.client.advanced12 0x00000001095ab370 main + 49

              42  libdyld.dylib                 0x00007fff9dc2d5ad start + 1

              • 4. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                DamonCasey

                I can't remember what theme the custom theme is based on, is there a way to tell what the original theme was? The scroll bars in the custom theme look like Classic scroll bars so it probably is based on the Classic theme.

                • 5. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                  DamonCasey

                  I've now changed a layout to the Minimal theme and created a custom theme from there. I changed the default tab panel's style and FileMaker Pro 15 Advanced crashed when saving the style changes.

                   

                  Here's the crash log:

                   

                  Process:               FileMaker Pro [1993]

                  Path:                  /Applications/FileMaker Pro 15 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro

                  Identifier:            com.filemaker.client.advanced12

                  Version:               15.0.1 (15.0.1)

                  Code Type:             X86-64 (Native)

                  Parent Process:        ??? [1]

                  Responsible:           FileMaker Pro [1993]

                  User ID:               502

                   

                   

                  Date/Time:             2016-09-15 10:31:53.251 +0100

                  OS Version:            Mac OS X 10.11.4 (15E65)

                  Report Version:        11

                  Anonymous UUID:        4F0AB232-411A-F520-36E6-1B6BF1B5DC10

                   

                   

                   

                   

                  Time Awake Since Boot: 9400 seconds

                   

                   

                  System Integrity Protection: enabled

                   

                   

                  Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                   

                   

                  Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

                  Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000188

                  Exception Note:        EXC_CORPSE_NOTIFY

                   

                   

                  VM Regions Near 0x188:

                  -->

                      __TEXT                 000000010dfed000-000000010eb35000 [ 11.3M] r-x/rwx SM=COW  /Applications/FileMaker Pro 15 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro

                   

                   

                  Application Specific Information:

                  Performing @selector(redefineStyle:) from sender NSMenuItem 0x7ffd0c9d1a90

                   

                   

                  Global Trace Buffer (reverse chronological seconds):

                  258.730667   AppleJPEG                 0x00007fff86ee411c [0x7ffd0e39c600] Decoding completed without errors

                  258.730667   AppleJPEG                 0x00007fff86ee20fc [0x7ffd0e39c600] Options: 14x14 [FFFFFFFF,FFFFFFFF] 0001D060

                   

                   

                  Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                  0   com.filemaker.fmengine.framework 0x0000000110afec41 Draco::LayoutObjectList::PushToCanonicalList(std::__1::deque<Draco::LayoutObject*, std::__1::allocator<Draco::LayoutObject*> > const&, std::__1::deque<Draco::LayoutObject*, std::__1::allocator<Draco::LayoutObject*> >&, Draco::ILayoutObjectVisitor&) + 25

                  1   com.filemaker.fmengine.framework 0x0000000110afed3f Draco::LayoutObjectList::PushToCanonicalList(std::__1::deque<Draco::LayoutObject*, std::__1::allocator<Draco::LayoutObject*> > const&, std::__1::deque<Draco::LayoutObject*, std::__1::allocator<Draco::LayoutObject*> >&, Draco::ILayoutObjectVisitor&) + 279

                  2   com.filemaker.fmengine.framework 0x0000000110afebf9 Draco::LayoutObjectList::GetCanonicalFilteredList(Draco::ILayoutObjectVisitor&) const + 99

                  3   com.filemaker.fmengine.framework 0x0000000110b5f275 Draco::ContainerLayoutObject::GetCanonicalFilteredList(Draco::ILayoutObjectVisitor&) const + 21

                  4   com.filemaker.client.advanced12 0x000000010e4a26bf LayoutCommands::GetSelectedPanelContainerLayoutObject(FMDocWindow&) + 115

                  5   com.filemaker.client.advanced12 0x000000010e4a0b7b LayoutCommands::GetSelectedTabLayoutObject(FMDocWindow&) + 9

                  6   com.filemaker.client.advanced12 0x000000010e4a06a5 LayoutCommands::RedefineStyle(FMDocWindow&) + 217

                  7   com.filemaker.client.advanced12 0x000000010e4b4c06 LMU_RedefineStyleCommand::ExecuteCommand() + 22

                  8   com.filemaker.client.advanced12 0x000000010e4b3193 LMU_Command::Execute() + 59

                  9   com.filemaker.fmengine.framework 0x0000000110c2ca6b Draco::CommandManagerBase::DoCommand(Draco::IUndoCommand*) + 163

                  10  com.filemaker.client.advanced12 0x000000010e4a4b2e LMU_RedefineStyleCommand::RedefineStyle(FMDocWindow&) + 94

                  11  com.filemaker.client.advanced12 0x000000010e499db5 LayoutCommands::Handle(FMDocWindow&, unsigned int, bool) + 1193

                  12  com.filemaker.client.advanced12 0x000000010e0e89d7 AppHandleCommand(FMDocWindow*, unsigned int, bool) + 1437

                  13  com.filemaker.client.advanced12 0x000000010e0e83db AppExecuteCommand(FMDocWindow*, unsigned int, bool, bool) + 261

                  14  com.filemaker.client.advanced12 0x000000010e3e89c4 +[FMCommandBridge executeCommandID:] + 23

                  15  com.filemaker.client.advanced12 0x000000010e3d8ca5 -[NSApplication(FMXApplicationAdditions) privateExecuteCommandID:] + 55

                  16  com.filemaker.client.advanced12 0x000000010e3d8c5c -[NSApplication(FMXApplicationAdditions) executeCommandID:withTarget:] + 104

                  17  libsystem_trace.dylib         0x00007fff8ef7d07a _os_activity_initiate + 75

                  18  com.apple.AppKit               0x00007fff9735de89 -[NSApplication sendAction:to:from:] + 460

                  19  com.dracoventions.2empowerfm   0x00000001159aef49 0x11591b000 + 606025

                  20  com.apple.AppKit               0x00007fff9735dc23 -[NSMenuItem _corePerformAction] + 336

                  21  com.apple.AppKit               0x00007fff9735d983 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

                  22  libsystem_trace.dylib         0x00007fff8ef7d07a _os_activity_initiate + 75

                  23  com.apple.AppKit               0x00007fff973eff20 -[NSMenu performActionForItemAtIndex:] + 131

                  24  com.apple.AppKit               0x00007fff973efe93 -[NSMenu _internalPerformActionForItemAtIndex:] + 35

                  25  com.apple.AppKit               0x00007fff973efceb -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107

                  26  com.apple.AppKit               0x00007fff972950dd NSSLMMenuEventHandler + 708

                  27  com.apple.HIToolbox           0x00007fff8f1717be DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1231

                  28  com.apple.HIToolbox           0x00007fff8f170c48 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 404

                  29  com.apple.HIToolbox           0x00007fff8f1869e6 SendEventToEventTarget + 40

                  30  com.apple.HIToolbox           0x00007fff8f1d099a SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 411

                  31  com.apple.HIToolbox           0x00007fff8f1fbd5b SendMenuCommandWithContextAndModifiers + 59

                  32  com.apple.HIToolbox           0x00007fff8f1fbd0c SendMenuItemSelectedEvent + 188

                  33  com.apple.HIToolbox           0x00007fff8f1fbbe8 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96

                  34  com.apple.HIToolbox           0x00007fff8f1dab81 PopUpMenuSelectCore(MenuData*, Point, double, Point, unsigned short, unsigned int, Rect const*, unsigned short, unsigned int, Rect const*, Rect const*, __CFDictionary const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 1794

                  35  com.apple.HIToolbox           0x00007fff8f1d9c5c _HandlePopUpMenuSelection8(OpaqueMenuRef*, OpaqueEventRef*, unsigned int, Point, unsigned short, unsigned int, Rect const*, unsigned short, Rect const*, Rect const*, __CFDictionary const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 610

                  36  com.apple.HIToolbox           0x00007fff8f1d9853 _HandlePopUpMenuSelectionWithDictionary + 287

                  37  com.apple.AppKit               0x00007fff973e6d38 _NSSLMPopUpCarbonMenu3 + 6168

                  38  com.apple.AppKit               0x00007fff973e550e _NSPopUpCarbonMenu3 + 153

                  39  com.apple.AppKit               0x00007fff973e5466 -[NSCarbonMenuImpl popUpMenu:atLocation:width:forView:withSelectedItem:withFont:withFlags:withOptions:] + 356

                  40  com.apple.AppKit               0x00007fff974681ab -[NSPopUpButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 559

                  41  com.apple.AppKit               0x00007fff9736cbb4 -[NSControl mouseDown:] + 669

                  42  com.filemaker.client.advanced12 0x000000010e5df1db -[FMXRolloverPopupButton mouseDown:] + 93

                  43  com.apple.AppKit               0x00007fff978c1469 -[NSWindow _handleMouseDownEvent:isDelayedEvent:] + 6322

                  44  com.apple.AppKit               0x00007fff978c244d -[NSWindow _reallySendEvent:isDelayedEvent:] + 212

                  45  com.apple.AppKit               0x00007fff9730163d -[NSWindow sendEvent:] + 517

                  46  com.filemaker.client.advanced12 0x000000010e3de61f -[FMXPaletteWindow sendEvent:] + 391

                  47  com.apple.AppKit               0x00007fff97281b3c -[NSApplication sendEvent:] + 2540

                  48  com.filemaker.client.advanced12 0x000000010dff1dab -[FMCocoaApplication sendEvent:] + 328

                  49  com.dracoventions.2empowerfm   0x00000001159adbd2 0x11591b000 + 601042

                  50  com.apple.AppKit               0x00007fff970e8ef6 -[NSApplication run] + 796

                  51  com.filemaker.client.advanced12 0x000000010dff1fad CMacApp_Main + 501

                  52  com.filemaker.client.advanced12 0x000000010e0b7370 main + 49

                  53  libdyld.dylib                 0x00007fff952025ad start + 1

                  • 6. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                    TSGal

                    DamonCasey:

                     

                    Thank you for the crash reports.

                     

                    The first and third crash reports center around drawing a layout object.  The second crash report centers around a Popover button and a layout.

                     

                    Make a clone of the file, and run a Recover on the clone.  Then, run the DDR on the recovered clone.  If you still get the crash, then remove one of the layouts with a Popover from the recovered clone, and run the DDR.

                     

                    Keep me updated with any progress.

                     

                    TSGal

                    FileMaker, Inc.

                    • 7. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                      DamonCasey

                      TSGal:

                       

                      Thanks for your instructions.

                       

                      I've cloned the file and recovered the clone. I ran the DDR and it crashed. I've deleted a layout with a popover and run the DDR and it still crashed.

                      • 8. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                        DamonCasey

                        I've deleted all the layouts that have popovers now and the DDR didn't crash when run for the recovered clone.

                         

                        All the layouts that were deleted were Classic-theme layouts.

                        • 9. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                          TSGal

                          DamonCasey:

                           

                          Thank you for the update.

                           

                          In the case of the layouts with Popovers, did you copy any of the Popovers from one layout and paste into another layout?  This could be a reason why the crash occurs on more than one layout.

                           

                          It doesn't appear recovering the file helped.  Therefore, make another clone of the original file, and start deleting the suspected layouts in reverse order.  After the first (last from original order) is removed, run a DDR.  In essence, I'm hoping to narrow the crash down to a specific layout.  If you want, I'll be happy to work with a clone of the file to determine why it is crashing.  Also, let me know what layouts you were modifying that resulted in the first and third crash reports.  I have sent you a private message with instructions where to send the file.

                           

                          UPDATE: Our private messaging system doesn't seem to be responding.  I'll have our Technical Support contact send you a message.

                           

                          TSGal

                          FileMaker, Inc.

                          • 10. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                            DamonCasey

                            I went to each layout that contained a popover and double-clicked the popover button in Layout Mode. If this caused a crash, I deleted the layout. I'm now left with two layouts based on a custom theme that I suspect is based on the Classic theme (scroll bars look like FMP11 scroll bars).

                             

                            The DDR now runs without crashing on the recovered clone.

                             

                            All the layouts that were deleted were Classic-theme layouts.

                             

                            Is it possible to tell what original theme a custom theme is based on?

                            • 11. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                              TSGal

                              DamonCasey:

                               

                              Thank you for further testing.

                               

                              At this time, it is not possible to display the customer theme's original theme.

                               

                              To determine if the Popover is the issue or the layout, start with a fresh clone (created from the original file).  Go into Layout Mode and go to one of the layouts that crashed.  Obviously, do not double-click the original popover as this causes a crash.  Therefore, create a new popover on the layout, and double-click.  If the new popover doesn't crash, then continue building the new popover panel so that it resembles the original popover panel.  When finished, remove the original popover and place the new popover in the same position as the original popover.  Save the layout and go to Browse.  Repeat this for the other layouts with the popover.

                               

                              TSGal

                              FileMaker, Inc.

                              • 12. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                                DamonCasey

                                I was also able to open the original file in FileMaker Pro 12 Advanced and I could delete all the layout objects from the layouts that were crashing when I double-clicked the popover button and I can run a DDR with the layouts intact (albeit with no layout objects).

                                 

                                You are correct that I copied these popovers from one layout (based on the custom theme) to the layouts based on the Classic theme (the layouts causing a crash when double-clicking the popover button in Layout Mode).

                                 

                                The popovers were created in FileMaker Pro 14 Advanced and the new version of the file only went into production in FileMaker 15.

                                 

                                I'll go to a backup with the layouts intact and attempt deleting the popover in 12 and rebuild in 15 once I've tested being able to add a new popover to a crashing layout. I can't delete the popover in 13, 14 or 15 as this causes a crash too.

                                 

                                Will report back after this further testing.

                                • 13. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                                  DamonCasey

                                  Having deleted the popover button and popover object in FileMaker Pro 12 Advanced where the object appears as an 'Unknown Object' I've been able to open the file in FileMaker Pro 15 Advanced and work with the layouts without crashing.

                                   

                                  Unfortunately, I'm now seeing a problem with the layout where clicking any object, or adding an object to the layout causes all objects to revert to their default styling.

                                   

                                  Switching away from the layout and returning to it displays the objects with their correct styling until I click anywhere on the layout. Duplicating the layout causes all objects to revert to the original theme's (Enlightened if not mistaken) default styles (rather than the custom theme's default styles).

                                   

                                  I've created a short video to demonstrate this issue, a clone of the file and included the font and sent the WeTransfer link to forumsupport@filemaker.com.

                                  • 14. Re: FileMaker Pro 15 Advanced crashes when working with hosted file
                                    TSGal

                                    DamonCasey:

                                     

                                    I received your file, video and font.  Thank you.

                                     

                                    I am unable to replicate what you have in your video.  Because of sensitive information, I have sent you a private message with my findings.

                                     

                                    TSGal

                                    FileMaker, Inc.

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