1 Reply Latest reply on Sep 16, 2016 9:39 AM by TSGal

    .NET Runtime error

    AndreaLain

      Product and version: FileMaker Pro 14.0.6

      OS and version: Windows Server 2008 R2

      Browser and version: N/A

      Hardware: Virtual machine

      Description: We are seeing the following two events in the Windows Application Event Log intermittently. We have installed .NET Framework 4.6.2 but still the issue persists.

       

      Log Name:      Application

      Source:        .NET Runtime

      Date:          9/14/2016 2:43:53 PM

      Event ID:      1026

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      moss-ctx-2k8-07.mossinc.com

      Description:

      Application: FileMaker Pro.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: exception code c0000005, exception address 5CBBB331

      Stack:

       

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name=".NET Runtime" />

          <EventID Qualifiers="0">1026</EventID>

          <Level>2</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-09-14T20:43:53.000000000Z" />

          <EventRecordID>1418425</EventRecordID>

          <Channel>Application</Channel>

          <Computer>moss-ctx-2k8-07.mossinc.com</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Application: FileMaker Pro.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: exception code c0000005, exception address 5CBBB331

      Stack:

      </Data>

        </EventData>

      </Event>

       

      -------------------------

       

      Log Name:      Application

      Source:        Application Error

      Date:          9/14/2016 2:43:53 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      moss-ctx-2k8-07.mossinc.com

      Description:

      Faulting application name: FileMaker Pro.exe, version: 14.0.6.602, time stamp: 0x57363fff

      Faulting module name: DBEngine.dll, version: 14.0.6.52724, time stamp: 0x57364377

      Exception code: 0xc0000005

      Fault offset: 0x002bb331

      Faulting process id: 0x%9

      Faulting application start time: 0x%10

      Faulting application path: %11

      Faulting module path: %12

      Report Id: %13

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-09-14T20:43:53.000000000Z" />

          <EventRecordID>1418426</EventRecordID>

          <Channel>Application</Channel>

          <Computer>moss-ctx-2k8-07.mossinc.com</Computer>

          <Security />

        </System>

        <EventData>

          <Data>FileMaker Pro.exe</Data>

          <Data>14.0.6.602</Data>

          <Data>57363fff</Data>

          <Data>DBEngine.dll</Data>

          <Data>14.0.6.52724</Data>

          <Data>57364377</Data>

          <Data>c0000005</Data>

          <Data>002bb331</Data>

        </EventData>

      </Event>

       

       

      How to replicate: Apparently random crash; unable to replicate on demand

      Workaround (if any): None

        • 1. Re: .NET Runtime error
          TSGal

          AndreaLain:

           

          Thank you for your post.

           

          I realize this crash is "random", but do you recall what actions you were performing the last time just before you encountered this crash?  Do you recall what layout you were viewing?  Or, if you were switching to a layout?  If you don't, that's fine.  However, the next time this occurs, write down as much information possible, as this may help narrow down the possible causes.

           

          Looking through past reports, another customer had almost the identical .NET Runtime and Application Error entries.  Unfortunately, the issue was caused by a sorted portal on a layout, and that issue was addressed in FileMaker Pro 14.0.5.

           

          TSGal

          FileMaker, Inc.