7 Replies Latest reply on Oct 11, 2016 9:26 AM by TSGal

    Win7 - Update FMPA15.0.2 fail

    Benjamin Fehr

      Product and version:  FMPA15.0.1 - 32bit

      OS and version: Windows7

      Hardware: MBP 13", late 2013, Parallels VM

      Description: Update FMPA15.0.2 fail.

      How to replicate:

      1. Menu 'Help' / Check for Updates:

      2. Message "A new version … is available"

      3. click [Download update], Download starts,

      4. Message "Ready to install", click [Install update]

      5. something proceeds in the background, FMPA15 starts.

           about FM shows Version 15.0.1.119

      1. Menu 'Help' / Check for Updates:

       

      you can repeat step 1. - 5. over and over again. Still 15.0.1!

       

      Workaround:  none

      Notes:

        • 1. Re: Win7 - Update FMPA15.0.2 fail
          Benjamin Fehr

          same result with FMPA15 - 64bit

          • 2. Re: Win7 - Update FMPA15.0.2 fail
            TSGal

            Benjamin Fehr:

             

            Thank you for your posts.

             

            I am unable to replicate the issue using VirtualBox.  I do not have access to Parallels.  This is what I have done:

             

            1. On an iMac with Mac OS X 10.11.6, I installed VirtualBox and created a 80GB instance and installed Windows 7.

             

            2. I installed FileMaker Pro Advanced 15.0.1.

             

            3. After launching FileMaker Pro Advanced 15.0.1, I was notified that FileMaker Pro Advanced 15.0.2 exists and asked if I wanted to download.  I started to download.

             

            4. After the download completed, I got a dialog box to close all FileMaker Pro files, etc., and I clicked "Install update".

             

            5. After 10-15 seconds, a dialog box "Software Update" appeared with "Installing update..." and the message "Do not shut down or turn off your computer while the application is being updated."

             

            6. After 3-4 minutes, the process stopped, I launched FileMaker Pro Advanced 15.0.2, pulled down the Help menu, selected "About FileMaker Pro Advanced..." and it displayed FileMaker Pro Advanced 15.0.2.220.  See the screen shot below.

             

            Let me know what I am doing differently than you so I can replicate the issue.

             

            TSGal

            FileMaker, Inc.

             

            Screen Shot 2016-09-27 at 12.20.24 PM.png

            • 3. Re: Win7 - Update FMPA15.0.2 fail
              Benjamin Fehr

              FMPA15.0.2 - 32bit succeeded after about 5 attempts.

               

              for FMPA15.0.2 - 64bit:

              3. After launching FileMaker Pro Advanced 15.0.1, I was notified that FileMaker Pro Advanced 15.0.2 exists and asked if I wanted to download.  I started to download.

              Launch Center appears, click [done]

              No notification for "… update exists"

              Starting Update via Menu Help / Check for Updates…

              get Message and click [Download Update]

               

               

              4. After the download completed, I got a dialog box to close all FileMaker Pro files, etc., and I clicked "Install update".

              No file was opened yet. (disregard)

              click [Install Update]

               

              5. After 10-15 seconds, a dialog box "Software Update" appeared with "Installing update..." and the message "Do not shut down or turn off your computer while the application is being updated."

               

              6. After 3-4 minutes, the process stopped, I launched FileMaker Pro Advanced 15.0.2, pulled down the Help menu, selected "About FileMaker Pro Advanced..." and it displayed FileMaker Pro Advanced 15.0.2.220.  See the screen shot below.

              after about 1 minute, FMPA launched itself(?!), presenting the 'Launch Center'.

              about FMPA shows: FMPA15.0.1.119

               

              Though, 32-bit updated successfully.

              For the 64-bit version, I'll wait for the updater from FMI Website to give it another chance.

               

              The experiences seem to show some inconsistent behaviour. 64-bit updater behaves different than 32-bit.

              • 4. Re: Win7 - Update FMPA15.0.2 fail
                extra4uk

                It seems this problem is not just with FMPA. I am finding the same issue with 32-bit FMP the updater launches and the upgrade appears to begin but nothing happens after that.

                 

                We are running fully updated Windows 7 as the client. Our server is Server 2012 R2.

                • 5. Re: Win7 - Update FMPA15.0.2 fail
                  TSGal

                  extra4uk:

                   

                  Did you use the in-product updater, or did you download the updater from Knowledge Base Article #16201?

                  Software Update: FileMaker Pro and FileMaker Pro Advanced 15.0.2 | FileMaker

                   

                  Were any database files open when you attempted to run the updater?

                   

                  TSGal

                  FileMaker, Inc.

                  • 6. Re: Win7 - Update FMPA15.0.2 fail
                    extra4uk

                    HI,

                     

                    I used the in-product updater.

                     

                    Regards,

                     

                    Marcus.

                    • 7. Re: Win7 - Update FMPA15.0.2 fail
                      TSGal

                      extra4uk:

                       

                      1. Quit FileMaker Pro.

                      2. Download the FileMaker Pro 15.0.2 updater through Knowledge Base Article #16201:

                          Software Update: FileMaker Pro and FileMaker Pro Advanced 15.0.2 | FileMaker

                      3. Run the Updater.

                       

                      Does this work?

                       

                      TSGal

                      FileMaker, Inc.